Shift Leader

Firehouse Subs - NC SC; Matthews (NC); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Medical

Dental

Vision

401K after 1 year

Tips

Flexible schedule

Employee discount

Job summary

Firehouse Subs is seeking a dedicated Shift Leader in Matthews, NC to help run daily restaurant operations and deliver the high-quality guest experience our brand promises. You will support the General Manager and supervise team members during shifts, ensuring service, safety, and compliance with company standards.

The role is split between leadership, training, and hands-on tasks, with flexibility for day or night shifts and weekend availability.

Qualifications

• Computer skills including Microsoft Office and register systems.
• Ability to stand, bend, reach and scoop during shifts.
• Able to work in walk-in freezer/cooler from 40°F to -10°F.

Responsibilities

• Reports to General Manager.
• Oversee shift operations to meet company guidelines with integrity.
• Ensure compliance with health, wage, age, and safety regulations.
• Lead staff to deliver guest service, quality and cleanliness.
• Assist GM with hiring, training and disciplinary actions.
• Maintain documentation and programs as required by law.
• Able to stand for long hours and lift up to 50 lbs.

Skills

Computer skills

Microsoft Office

Register skills

Stand and lift

Walk-in freezer readiness

Tools

Microsoft Office

Job description

Overview

We are looking for the next ROCK STAR to join our family at Firehouse Subs Restaurant. Shift Leaders must understand the importance of the customer experience and understand that they are the \"Face\" of Firehouse Subs.

Part-time and Full-time positions are available in most locations.

This job contributes to the success of Firehouse Subs by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Benefits

• Competitive Hourly Rate (based on location and experience), plus tips
• We offer Medical, Dental, and Vision for our Full-time employees
• 401K (after 1 year of full-time employment)

Qualifications

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shifts
• Ability to be mobile in walk-in freezer/cooler with temperatures ranging from 40° F to -10° F

Responsibilities

• REPORTS TO: General Manager
• POSITION SUMMARY STATEMENT: This position is fully accountable for the profitable operation of a specific shift designated by the General Manager, while adhering to all company guidelines and regulations.
• Shift Leaders ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Shift Leaders ensure knowledge, adherence and enforcement of all Firehouse Subs Policies and Procedures.
• Ensures the profitability of the business by operating shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs culture and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.

Work schedule

• Day shift
• Night shift
• Weekend availability

Supplemental pay

• Tips

Additional Benefits

• Flexible schedule
• Employee discount
• Other