Shift Leader

Far West Services, LLC; Burlington (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading restaurant company is seeking a Shift Leader to support daily operations and foster a positive team culture. This entry-level supervisory role offers training and opportunities for advancement to General Manager. Ideal candidates will have a guest service orientation and some supervisory experience.

Benefits

Medical, dental, and vision insurance

Life insurance ($25k)

401(k) with 4% match after 90 days

PTO

Qualifications

• 1 year of food service, retail, or restaurant supervisory experience preferred.
• 6 months experience using a POS system.
• Flexibility to work various shifts.

Responsibilities

• Support daily restaurant operations and assist management.
• Drive sales and maintain a safe environment.
• Deliver excellent guest service and resolve issues.

Skills

Guest service orientation

Communication

Leadership

Problem-solving

Education

Food Handler Certification

Job description

Join to apply for the Shift Leader role at Far West Services, LLC

Far West Services, LLC provided pay range

This range is provided by Far West Services, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $21.00/hr

Position Overview

A Shift Leader is an entry-level supervisory position responsible for supporting the Restaurant General Manager and Assistant Manager with daily restaurant operations. The Shift Leader promotes the Wingstop culture and is a team player passionate about hard work, fun, and the brand's success. This role offers an entry-level leadership opportunity with training provided, paving the way for upward mobility to a General Manager.

Qualifications / Education / Experience

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required.
• Food Handler Certification required upon hiring.
• 6 months experience using a POS system.
• Ability to meet restaurant standards including quality food, cash handling, and safety protocols.
• Consistent attendance and punctuality.
• Flexibility to work mornings, evenings, weekends, late nights, and holidays.

Key Responsibilities

• Uphold integrity, honesty, and promote Wingstop’s culture and values.
• Assist in achieving store goals and operational excellence.
• Drive sales, control costs, and maintain a safe environment.
• Foster a positive, respectful, and rewarding culture.
• Maintain composure during high-volume periods and unusual events.
• Build positive team relationships and address individual needs.
• Assist other team members as needed.
• Deliver excellent guest service and resolve guest issues efficiently.
• Ensure proper cash management and communicate maintenance needs.
• Use company tools to coach and develop team members, ensuring compliance with risk management standards.

Knowledge, Skills, and Abilities

• Genuine guest service orientation.
• Calm, tactful demeanor in challenging situations.
• Ability to manage multiple projects with urgency.
• Strong communication, interpersonal, and conflict resolution skills.
• Leadership skills to motivate and develop a diverse team.
• Problem-solving and quick learning ability.
• Physical ability to lift up to 50 pounds and stand for long periods.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance.
• Life insurance ($25k).
• 401(k) with 4% match after 90 days.
• PTO.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants