Shift Leader

Mazzio's; Broken Arrow (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to supervise crew members and ensure operational efficiency. The role involves managing guest relations, maintaining food safety standards, and handling administrative tasks. Ideal candidates will possess strong leadership and communication skills, along with the ability to work in a fast-paced environment.

Qualifications

• Must pass Mazzio’s Comp 1 Test before managing a shift.
• May require Food Handler’s permit or other licenses based on local laws.

Responsibilities

• Supervise crew members and ensure efficient workflow.
• Resolve guest concerns and maintain food safety standards.
• Handle cash and perform administrative tasks.

Skills

Communication

Leadership

Teamwork

Decision-Making

Guest Relations

Basic Math

Education

Food Handler’s Permit

Sanitation Certification

Job description

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Position Summary

Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties are representative but not exhaustive:

1. Adhere to restaurant performance standards, ensure crew members are actively working, regulate workflow, reassign crew as needed, and support labor goals.
2. Resolve guest concerns, determine when customer credit is necessary, and document decisions for audits.
3. Meet guest needs by ensuring sufficient food preparation, accurate delivery times, timely table cleaning, and welcoming and thanking guests.
4. Maintain food safety and sanitation standards, including proper glove use, cleanliness, food storage, and floor safety.
5. Verify crew compliance with uniform and safety guidelines.
6. Perform shift tasks such as cash handling, deposits, and end-of-shift activities, documenting anomalies as needed.
7. Ensure safety and security of all during the shift, including locking doors, setting alarms, and securing cash.
8. Handle administrative tasks like scheduling, inventory input, and reporting.
9. Assist in training and developing crew members.

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills.
• Proven leadership and decision-making abilities.
• Guest relations skills and tact.
• Teamwork and collaboration skills.
• Knowledge of operational procedures and safety regulations.
• Comfort with workplace technology and POS systems.
• Basic math skills.
• Ability to manage and correct crew performance.

Experience/Education & Certification

• Must pass Mazzio’s Comp 1 Test before managing a shift.
• May require Food Handler’s permit, Sanitation Certification, or other licenses based on local laws.
• Preferred valid driver’s license with insurance, meeting Mazzio’s standards.

Physical Demands

• Exertion up to 50 pounds, frequent standing, walking, and stamina for long shifts.

• Reaching, climbing, stooping, handling, and sensory requirements such as taste.

Working Conditions

• Primarily indoor environment, with exposure to heat, humidity, and kitchen equipment.

• Use of various tools and equipment including cash registers, ovens, and safety devices.

Disclaimers

This description is not exhaustive and does not constitute a contract. Mazzio’s is an Equal Opportunity Employer, and employment is at-will.