Shift Leader

Hunter Super Techs - TurnPoint; Boise (ID); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Free meals

Flexible schedules

Medical benefits

Discounts

Job summary

Taco Bell in Boise is seeking a Shift Lead to guide the team with energy and ensure the restaurant meets its high standards. You will coach teammates, handle customer concerns, and coordinate with the GM on daily operations.

This role requires strong communication, reliability, and the ability to manage shifts, cash handling, and food safety. You’ll help train Team Members and support inventory and labor management while promoting Taco Bell's culture.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years of age.
• Dependent and reliable transportation.
• Excellent communication and leadership abilities.
• Physical dexterity to lift up to 45 lbs.
• Punctual and reliable attendance.
• Operates cash register as needed and makes change.

Responsibilities

• Execute the MIC Success Routine to keep customers satisfied.
• Oversee Team Members' Shift Excellence tasks and maintain cleanliness.
• Ensure food safety, quality, and order accuracy.
• Resolve customer complaints quickly and maintain positive relations.
• Provide regular feedback to the GM on performance.
• Coach and train Team Members during shifts.
• Assist GM with candidate screening and onboarding.

Skills

Leadership

Communication

Organization

Customer service

Math skills

Tools

POS system

Cash register

Inventory control

Job description

Location

1420 Broadway, Boise, ID, 83706

About the Job

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results. To ensure clear communication with both customers and team members, basic proficiency in reading, writing, and speaking English is required for all employees.

The Day-to-Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory, and labor policies.
• Must be at least 18 years of age.
• Accessibility to dependable and reliable transportation.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills.
• Maintains customer satisfaction and adheres to health and safety standards.
• Promotes and champions Taco Bell's culture and values.
• Provides constructive feedback to Team Members.
• Executes shift duties accurately and efficiently.
• Promotes equity, inclusion, and belonging.
• Ensures teammates and customers enjoy a positive experience.

Work-Hard, Play-Hard

• Competitive pay
• Free meals
• Flexible schedules! Day, evening, and late night
• Medical benefits
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more