Restaurant Shift Leader

Ontario Trillium Foundation; Miami Gardens (FL); On-site; USD 28,000 - 38,000; Part time

Job summary

Dunkin' is seeking a Shift Leader to coach team members, ensure brand standards, and deliver guest service during each shift. You will set goals, assign tasks, and motivate staff while providing timely feedback to maintain quality and efficiency.

Responsibilities include training, maintaining food safety, managing inventory, scheduling, and handling cash according to franchise policies. Fluency in English and basic computer skills are required, with prior leadership experience in retail or

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Leadership

Communication

English proficiency

Cash handling

Job description

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to

execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and

motivate others providing timely feedback.

Responsibilities Include:

• Perform all responsibilities of restaurant team members


• Support the Restaurant Manager in meeting operational goals and execution


• Ensure Brand standards are met throughout shift including preparation of food and beverages


• Communicate shift priorities, goals and results to restaurant team members


• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback


• Support the training of restaurant team members as needed


• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift


• Communicate clearly with the next Shift Leader to help prepare him/her for shift


• Ensure Food Safety standards are met


• Manage Inventory throughout the shift


• Provide great guest service and coaches restaurant team members to do the same


• Schedule restaurant team members for shifts


• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills


• Fluent in spoken and written English


• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

• Works well with others in a fast-paced team environment


• On time, demonstrates honesty and a positive attitude


• Willingness to learn and adapt to change


• Guest focused


• Ability to assist with training


• Problem solving


• Motivating others

Physical Demands/Working Conditions:

• Standing on feet


• Repetitive motion including bending, stooping and reaching


• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)


• Wearing a headset


• Working in a small space