Shift Leader

Insomnia Cookies; Baltimore (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Pay rate: $16.00/hr

Pay-on-Demand (daily pay)

Paid vacation and sick time off

Mentorship and training

Pet insurance for your furry friends

Growth opportunities

Team environment and cookies on shift

Job summary

Insomnia Cookies is hiring a Shift Leader for our Federal Hill store at 1059 S Charles St, Baltimore, MD 21230. You will captain the bakery during your shift, ensuring excellent customer service, product quality, and smooth operations from night to day.

The role requires leading by example, coaching the Cookie Crew, and managing tasks like baking, cashiering, packaging, and cleaning while upholding food safety and cash handling procedures.

Qualifications

• At least 1 year of customer service experience.
• Experience with Point of Sale (POS) systems.
• Strong communication, time management and people skills.
• Outgoing, friendly, patient demeanor.
• Detail oriented with results orientation.
• Ability to lead by example and motivate others.
• Able to lift up to 40 lbs.
• Legally eligible to work in the United States; must be 18+.

Responsibilities

• Provide exceptional customer service and quality products to guests during their bakery experience.
• Support store leadership by maintaining operations during your shift, communicating information, monitoring production, and coaching team members.

Skills

Customer service

POS experience

Communication

Time management

People skills

Outgoing demeanor

Detail oriented

Lead by example

Motivation

Physical stamina

Legal work status in US

18+ eligibility

Tools

Point of Sale (POS) system

Job description

As a Shift Leader at our Federal Hill store located at 1059 S Charles St, Baltimore MD 21230, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $16.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.