Shift Lead

Insomnia Cookies; Jacksonville (FL); Vor Ort; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Flexible part-time schedules

Pay on Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with growth and promo

Team environment

Employee discount and free cookies

Zusammenfassung

Insomnia Cookies is seeking a Shift Leader for our Jacksonville store. You will captain the shift, oversee baking, cashiering, and customer service, and lead a cookie crew to deliver on our “”Own the Night”” vision. The role emphasizes safety, quality, and teamwork in a fast-paced bakery environment.

You will mentor team members, manage cash handling, and ensure compliance with company standards while maintaining a fun, high-energy store atmosphere.

Qualifikationen

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.

Aufgaben

• Provide incredible customer service and quality products to all guests throughout their experience in our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, and coaching team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean working environment for guests and staff and follow safe food handling practices.
• Manage cash handling and deposits.

Kenntnisse

Customer service

Communication

Time management

People skills

Outgoing

Patient

Detail oriented

Lead by example

Motivate others

Ausbildung

Tools

POS systems

Jobbeschreibung

As a Shift Leader at our Jacksonville store located at 47 W. Adams Street Jacksonville, FL 32202, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay on Demand (why wait until the end of the week…get paid your earned wages at the end of the day!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.