Shift Leader

Insomnia Cookies; Denver (CO); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Pay rate

Flexible schedules

Paid time off

Pet insurance

Training & mentorship

Job stability

Growth opportunities

Fun team environment

Free cookies

Job summary

Insomnia Cookies in Denver is seeking a Shift Leader to guide operations at our 19th St location. You will lead the cookie crew, ensure great customer service, manage tasks, and help maintain safe, clean bakery conditions during your shift.

You’ll engage guests, supervise baking and cash handling, train teammates, and uphold company standards while delivering a fun, fast-paced experience for our night and day crowds.

Qualifications

• Minimum 1 year of experience in a customer service focused role.
• Point of Sale (POS) systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, and patient demeanor.
• Detail oriented and results driven.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products to guests during their experience in the bakery.
• Support store leadership by maintaining operations during your shift, communicating important information, monitoring production efficiency, and coaching team members.
• Prioritize and delegate baking, cashiering, packaging, and cleaning tasks while leading the cookie crew.
• Collaborate with the Cookie Crew and store leadership.
• Maintain a safe, clean working environment and adhere to food safety practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

People skills

Detail oriented

Lead by example

Motivate others

Lift up to 40 lbs

US work eligibility

Age 18+

Job description

As a Shift Leader at our Denver store located at 1370 19th St Denver, CO 80202, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS

• Pay rate: $19.50/hr
• Flexible part‑time work schedules
• Paid time off and paid sick time
• Pet insurance for your furry loved ones
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.