Shift Leader

Insomnia Cookies; Baltimore (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a vibrant and growing bakery as a Shift Leader, where you'll inspire and lead a dedicated team in delivering exceptional customer experiences. As the captain of your shift, you will manage operations, ensure product quality, and foster a fun and engaging environment. This role offers excellent training and mentorship, with opportunities for growth in a company known for its warm, delicious cookies available day and night. If you're passionate about leadership and customer service, this is the perfect opportunity to make a significant impact while enjoying free cookies and a supportive team atmosphere.

Benefits

Excellent training & mentorship

Job stability

Opportunities for growth

Fun team environment

FREE cookies with every shift

Qualifications

• 1+ year in a customer service role is essential.
• Must be 18 or older and legally eligible to work in the U.S.

Responsibilities

• Lead the Cookie Crew to ensure excellent customer service.
• Delegate tasks for baking, cashiering, and cleaning.
• Maintain a safe and clean environment adhering to food safety standards.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Education

High School Diploma or equivalent

Job description

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Position: Shift Leader

Location: Fells Point store, 812 S Broadway, Baltimore MD 21231

As a Shift Leader at our bakery, you are the captain of our team during your shift! You understand how to “Own the Night” by predicting business flow and leading a successful shift. Your hands-on leadership should include building orders, suggestive selling, baking, and customer interaction. Taking pride in your role as a leader will contribute to a productive and enjoyable night for your store.

Our Shift Leader Perks:

• Pay Rate: $16.00/hr
• Excellent training & mentorship
• Job stability with a growing, reputable company
• Opportunities for growth and promotion
• Fun, exciting team environment
• FREE cookies with every shift!

Responsibilities:

• Provide excellent customer service and quality products throughout the guest experience
• Support store operations by maintaining efficiency, communicating, and coaching team members
• Delegate tasks for baking, cashiering, packaging, and cleaning, while leading the Cookie Crew
• Work alongside the Cookie Crew
• Ensure a safe, clean environment adhering to food safety standards
• Manage cash handling and deposits

Desired Skills and Experience:

• At least 1 year in a customer service role
• Experience with Point of Sale systems
• Strong communication, time management, and interpersonal skills
• Outgoing, friendly, and patient
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the U.S.
• Must be 18 or older

About Us:

Insomnia Cookies was founded in a college dorm by Seth Berkowitz. Now, over 20 years later, our bakery + delivery concept has become a cult brand known for its warm, delicious cookies available day and night. With over 300 stores worldwide, our headquarters is in Philadelphia, Pa., and we are expanding rapidly, revolutionizing the cookie game with our innovative approach.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Hospitality, Food and Beverage, Retail