Shift leader

BIGGBY COFFEE; Auburn Hills (MI); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

BIGGBY COFFEE in Michigan is seeking enthusiastic leaders to guide weekly operations, teach the Biggby systems, and deliver exceptional products and customer service. This role emphasizes reliability, growth, and a strong team mindset.

Responsibilities include coaching staff, managing cash handling and drink-making, food prep, cleaning and safety. You must be 18+, legally eligible to work in the U.S., and commit to at least 35 hours per week across five shifts.

Formación

• Leadership experience or demonstrated ability to coach and model processes.
• Ability to train others and promote employee development.
• Customer-focused mindset and reliable, positive attitude.

Responsabilidades

• Lead and teach BIGGBY processes to ensure smooth operations.
• Oversee cashier tasks, drink making, food preparation, cleaning, and safety.
• Promote a positive work environment and support other leaders.
• Be prepared to cover shifts as needed.

Descripción del empleo

Bring an enthusiastic attitude and reliable leadership every week. Desire to help people grow and to teach others the Biggby systems that provide exceptional products and services for our customers. An appreciation for the value of each customer that stops by our store.

Leadership:

i) Learn, model, coach and ensure BIGGBY operational systems are followed

ii) Effectively use the Biggby barista timeline to ensure smooth business operations

iii) Effectively use the Leadership Tools to ensure smooth business operations

iv) Promote a positive and healthy work environment through daily use of company best practices;

v) Assist other leaders to promote employee development and business growth

vi) Communicate openly and honestly with peers and leaders.

vii) Expected to help cover shifts as needed.

Attitude:

• Eager to learn
• Willingness to adopt the Biggby systems and standards
• Genuinely care for our fanatical customers

Duties:

Perform model and teach BIGGBY processes and techniques involving:

• Cashier (suggestive selling; cash handling; order accuracy)
• Drink-making (use of espresso and other coffee equipment)
• Food production (preparing bagels and bagel sandwiches)
• Cleaning
• Safety procedures

Requirements::

• Able to comfortably lift 30 lbs
• Able to stand for duration of shift
• Legally authorized to work in the U.S.
• Must be at least 18 years old
• Reliable transportation
• Must work at least 5 shifts per week for a minimum of 35 hours per week
• Prior food service leadership experience

Biggby Coffee is a fast-growing, purpose-driven, 100% franchised gourmet coffee system based in East Lansing, MI.
We are looking for people who bring an enthusiastic attitude and reliability every week. You will need a desire to grow and to learn the Biggby systems that provide exceptional products and services for our customers. An appreciation for the value of each customer that stops by our store is mandatory. Several positions/roles available. We make growth opportunities available and have seen many staff rise from baristas all the way to assistant manager and manager positions. All it takes is a great attitude and strong effort levels. We can train you to do the rest!