Shift Leader

Ontario Trillium Foundation

Ames (IA)

On-site

USD 30,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Employee meals 1/2 off

Closed Christmas and Thanksgiving

Flexible work schedule

Vision insurance

Dental insurance

College Scholarships

Job summary

Ontario Trillium Foundation is looking for a Shift Leader in Ames, Iowa. The ideal candidate will be responsible for overseeing restaurant activities and ensuring that guests receive a high standard of service. You will work closely with the management team to train team members and enhance guest satisfaction, while maintaining operational efficiency. Benefits include employee meal discounts and a flexible work schedule. Join us in delivering exceptional dining experiences!

Qualifications

Ability to supervise and perform closing and/or opening activities.
Able to stand for long periods and lift 50-75 lbs comfortably.
Able to work around heat and others in close quarters.

Responsibilities

Ensure all activities are consistent with the restaurant's business plan.
Provide direction and feedback for team members.
Complete all required administrative duties and daily paperwork.

Skills

Ability to get results through others

Organizational skills

Time management skills

Ability to comfortably interact with guests

Ability to meet performance standards

Job description

Shift Leaders are responsible and accountable for all restaurant activities while on duty. Shift Leaders work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan. Shift Leaders ensure all Team Members are performing their job responsibilities and meeting expectations.

GUEST SATISFACTION

Effectively and consistently does required Ops Walks and Line Checks to correct areas of opportunity
Takes necessary actions to ensure all guests consistently receive Fast, Fun, & Friendly B.L.A.Z.E service, which consists of BIG FRIENDLY SMILES - being super friendly, LIVELY FUN INTERACTIONS- having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast -ZOOM!, and EXCEEDING EXPECTATIONS by impressing guests
Consistently enforces and maintains Blaze Pizza standards
Suggests to restaurant management ways to improve areas of opportunity

TRAINING & DEVELOPMENT

Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
Communicates to immediate supervisor when additional training guidance and practice is needed
Understands how each job responsibility impacts guests, employees, and overall restaurant operations
Provides direction, supervision, and feedback for Team Members to maintain high levels of productivity, team morale, and motivation
Communicates Team Member work performance to the General Manager and appropriately addresses performance issues

JOB EXPECTATIONS

Effectively plans, organizes, and implements all daily operational routines and activities
Completes all required administrative duties and daily paperwork including required checklists
Supports the goals, decisions, and directives of restaurant management and is not insubordinate
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
Able to supervise and perform closing and/or opening activities as directed by restaurant management
Able to establish an environment of trust to ensure honest, open, and direct communication
Role models and sets a positive example for the entire team in all aspects of business and personnel practices

SKILLS & ABILITIES