Shift Leader

Blaze Pizza | On The Rise; Ames (IA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Employee meals 1/2 off

Closed Christmas and Thanksgiving

MEC Ins

Flexible work schedule

Vision insurance

Dental insurance

Online Universities

College Scholarships

Job summary

Blaze Pizza | On The Rise in Ames, IA is seeking a Shift Leader to oversee daily restaurant operations while on duty. You will work with the management team to execute the business plan and ensure staff perform their duties to meet expectations.

You will train and supervise Team Members, support guest satisfaction through fast, fun, and friendly service, and manage opening and closing tasks. The role emphasizes accountability, communication, and maintaining Blaze standards across operations.

Qualifications

• Leadership in a fast-paced environment is preferred.
• Ability to supervise opening/closing duties.
• Strong communication and team supervision skills.
• Capable of lifting up to 50–75 lbs and standing for long periods.

Responsibilities

• Plan, organize, and implement daily operational routines and activities.
• Complete required administrative duties and daily checklists.
• Follow company guidelines for food and cash controls; manage costs.
• Supervise opening/closing activities as directed by management.
• Foster trust and open communication; set a positive example.

Skills

Results-driven

Time management

Planning

Interpersonal skills

Guest interaction

Performance standards

Job description

Shift Leaders are responsible and accountable for all restaurant activities while on duty. Shift Leaders work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan. Shift Leaders ensure all Team Members are performing their job responsibilities and meeting expectations.

GUEST SATISFACTION

• Effectively and consistently does required Ops Walks and Line Checks to correct areas of opportunity
• Takes necessary actions to ensure all guests consistently receive Fast, Fun, & Friendly B.L.A.Z.E service, which consists of BIG FRIENDLY SMILES - being super friendly, LIVELY FUN INTERACTIONS- having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast -ZOOM!, and EXCEEDING EXPECTATIONS by impressing guests
• Consistently enforces and maintains Blaze Pizza standards
• Suggests to restaurant management ways to improve areas of opportunity

TRAINING & DEVELOPMENT

• Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
• Communicates to immediate supervisor when additional training guidance and practice is needed
• Understands how each job responsibility impacts guests, employees, and overall restaurant operations
• Provides direction, supervision, and feedback for Team Members to maintain high levels of productivity, team morale, and motivation
• Communicates Team Member work performance to the General Manager and appropriately addresses performance issues

JOB EXPECTATIONS

• Effectively plans, organizes, and implements all daily operational routines and activities
• Completes all required administrative duties and daily paperwork including required checklists
• Supports the goals, decisions, and directives of restaurant management and is not insubordinate
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
• Able to supervise and perform closing and/or opening activities as directed by restaurant management
• Able to establish an environment of trust to ensure honest, open, and direct communication
• Role models and sets a positive example for the entire team in all aspects of business and personnel practices

SKILLS & ABILITIES

• Ability to get results through others; takes initiative
• Organizational, planning and time management skills
• Ability to comfortably interact with all guests & co-workers
• Ability to look at the restaurant operations from a guests point of view
• Ability to meet performance standards for assigned tasks and duties
• Able to stand for long periods of time .
• Able to bend and stoop
• Able to work around heat
• Able to work around others in close quarters .
• Able to lift 50-75 lbs. comfortably

BENEFITS

• Employee meals 1/2 off
• Closed Christmas and Thanksgiving
• MEC Ins
• 401K - ONLY IN ILLINOIS LOCATIONS (DOES NOT INCLUDE IOWA & WISCONSIN LOCATIONS)
• Flexible work schedule
• Vision insurance
• Dental insurance
• Online Universities
• College Scholarships