Shift Leader

Insomnia Cookies, LLC; Albuquerque (NM); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time

Training & mentorship

Pet insurance

Growth opportunities

Team environment

Employee discount

Free cookies per shift

Job summary

Insomnia Cookies, LLC is seeking a Shift Leader at our Albuquerque store to captain day or night operations. You will lead the cookie crew, ensure smooth performance, and deliver excellent customer experiences while upholding food-safety standards.

This role emphasizes hands-on leadership, profitability, and creating a fun, safe, and efficient work environment. Prior supervisory experience and ability to work flexible, part-time hours are important for success.

Qualifications

• At least 1 year of experience in a customer service focused role.
• Experience with Point of Sale (POS) systems preferred.
• Strong communication and time-management abilities; ability to lead by example.

Responsibilities

• Provide outstanding customer service and quality products to guests.
• Support store leadership by maintaining operations during shifts and coaching team members.
• Prioritize tasks for baking, cashiering, packaging, and cleaning while guiding the cookie crew.

Skills

Customer service

POS experience

Communication

Time management

People skills

Leadership

Team motivation

Physical strength

Tools

POS systems

Job description

As a Shift Leader at our Albuquerque NM store located at 2132 Central Ave SE, Albuquerque NM 87106, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!