Shift Lead: Weekend Premium, People & Coffee Experience

Iowa 80 Truckstop INC; Walcott Township (ND); On-site; USD 22,000 - 25,000; Full time

Job summary

Starbucks seeks a Shift Lead to lead the team during each shift, coach employees, and uphold the highest standard of customer service. The role fits a fun, fast-paced environment where coffee and people shine, and where you can lead by example with a positive, professional attitude.

Shifts are 1:00 PM–9:30 PM or 3:00 PM–9:30 PM, weekends and holidays required. Starting pay is $16.00/hour plus a $1.00 weekend premium, with pre-employment and random drug testing for safety.

Qualifications

• Must be 18 or older.
• Reliable transportation.
• Previous leadership, supervisory, or team-lead experience preferred.
• Cash handling experience.
• Strong customer service and communication skills.
• Ability to coach, motivate, and hold others accountable.
• Comfortable handling difficult customer situations with professionalism.
• Reliable, responsible, and able to make sound decisions.
• Leads by example and treats customers and coworkers with respect.

Responsibilities

• Lead and support the team throughout each shift.
• Coach employees and provide guidance to help them succeed.
• Set the standard for excellent customer service.
• Handle customer questions, concerns, and complaints professionally.
• Oversee cash handling and ensure transactions are accurate and secure.
• Help maintain a clean, organized, and welcoming environment.
• Communicate expectations clearly and hold team members accountable.
• Help keep the shift running efficiently and step in wherever needed.
• Lead by example with a positive, professional attitude.

Skills

Leadership

Customer service

Communication

Cash handling

Team coaching

Job description

Starbucks seeks a Shift Lead to lead the team during each shift, coach employees, and uphold the highest standard of customer service. The role fits a fun, fast-paced environment where coffee and people shine, and where you can lead by example with a positive, professional attitude.

Shifts are 1:00 PM–9:30 PM or 3:00 PM–9:30 PM, weekends and holidays required. Starting pay is $16.00/hour plus a $1.00 weekend premium, with pre-employment and random drug testing for safety.