Shift Lead — Train & Lead Team, Earn 2 Free Car Washes/wk

Mr. Splash Car Wash; Madison (WI); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

2 free car washes per week

Paid vacation up to 40 hours

Commission on Fast Pass Sales

Descrizione del lavoro

Mr. Splash Car Wash is seeking a Shift Lead to model excellence across MSS and MSA roles, train new staff, and support store leadership in daily operations. The role emphasizes customer service, timely problem-solving, and maintaining a positive work environment.

Responsibilities include opening/closing, sales targets, DRB system issues, and promoting Unlimited Memberships, while ensuring safety and teamwork across shifts.

Competenze

• Experience in customer care (minimum 2 years).
• Mechanical knowledge highly recommended.
• Commission based on Fast Pass Sales.
• Eligible to accrue up to 40 hours of paid vacation.

Mansioni

• Greet and assist customers in a friendly and professional manner.
• Opening and closing the location as needed.
• Support the GM and AGM in training and relationship-building.
• Answer customer inquiries and provide accurate information.
• Process transactions quickly and efficiently.
• Handle customer complaints and resolve issues.
• Maintain a clean and organized work environment.
• Collaborate with team to achieve sales targets and customer satisfaction.
• Communicate with Managers about DRB operating system concerns.
• Represent Mr. Splash to the community with integrity and positive attitude.
• Lead through promotion and education of Unlimited Memberships.
• Train and mentor MSS and MSA’s.
• Assist with daily operations and team coordination.
• Lead by example to foster a positive, team-oriented environment.
• Oversee opening and closing procedures.

Conoscenze

Customer service

Leadership

Multitasking

Safety awareness

Descrizione del lavoro

Mr. Splash Car Wash is seeking a Shift Lead to model excellence across MSS and MSA roles, train new staff, and support store leadership in daily operations. The role emphasizes customer service, timely problem-solving, and maintaining a positive work environment.

Responsibilities include opening/closing, sales targets, DRB system issues, and promoting Unlimited Memberships, while ensuring safety and teamwork across shifts.