Shift Lead (The Rink at Rockefeller)

SPS North America; New York (NY); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Résumé du poste

SPS North America is seeking a reliable Shift Lead to support daily operations at The Rink at Rockefeller Center in New York City. This hands-on leadership role acts as on-shift resource for team members, ensuring shifts run smoothly, safely, and efficiently.

The role requires a guest-focused leader with experience in hospitality or attractions, and availability for weekends, holidays, early mornings, and late nights.

Qualifications

• Experience leading teams in hospitality/attractions is preferred.
• Ability to clearly direct and support a team under pressure.
• Comfortable working in a fast-paced, guest-facing environment.

Responsabilités

• Lead by example and deliver warm, genuine hospitality.
• Assist with training and coaching team members across Rink operations.
• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness.
• Monitor guest flow, safety, cleanliness, capacity, and service standards.
• Provide direction and support to staff throughout the shift.
• Resolve routine guest and operational issues and elevate when appropriate.
• Communicate with the Manager on Duty and other team members.
• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed.
• Anticipate needs and take initiative to keep operations running smoothly.

Connaissances

Lead / supervisory experience

Guest services

Effective communication

Problem solving

Flexibility

Weekend/holiday availability

Description du poste

ReportsTo: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: less than 40 hours/week | Rotating shifts
Business Hours: Monday–Sunday, 7:00AM – 1:00AM

Lead the team. Elevate the guest experience. Be part of an iconic New York City destination.

SPS is seeking reliable, proactive, and guest-focused Shift Leads to support daily operations at The Rink at Rockefeller Center. This hands‑on leadership role serves as an on‑shift resource for team members and an extension of management, helping ensure every shift runs smoothly, safely, and efficiently.

What You’ll Do

• Lead by example and deliver warm, genuine hospitality
• Assist with training and coaching team members across Rink operations
• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness
• Monitor guest flow, safety, cleanliness, capacity, and service standards
• Provide direction and support to staff throughout the shift
• Resolve routine guest and operational issues and elevate when appropriate
• Communicate closely with the Manager on Duty and other team members
• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed
• Anticipate needs and take initiative to keep operations running smoothly

What We’re Looking For

• Previous lead, supervisory, hospitality, guest services, attraction, events, retail, or venue experience preferred
• Confident communicator who can provide clear direction and support to a team
• Proactive, dependable, organized, and solutions‑oriented
• Strong judgment and ability to remain calm during high-volume periods
• Comfortable working in a fast‑paced, highly guest‑facing environment
• Willing and able to work across all areas of Rink operations
• Weekend, holiday, early‑morning, and late‑night availability required
• Ice rink or skating experience is a plus, but not required

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Ability to bend, kneel, reach, push, pull, and carry as needed
• Ability to regularly lift up to 15 lbs.
• Comfortable working indoors and outdoors in cold temperatures, rain, snow, and wind
• Comfortable working on or near the ice

If you’re a hands‑on leader who thrives in fast‑paced guest environments and enjoys bringing out the best in a team, we’d love to meet you.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job‑related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$22 - $24 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre‑Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance,