Guest Experience Shift Lead — NYC Rink Ops

SPS North America; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Career growth

Learning & development

Bonuses

Paid time off

Benefits package

Job summary

SPS North America is seeking a reliable Shift Lead to support daily operations at The Rink at Rockefeller Center in New York City. This hands-on leadership role acts as on-shift resource for team members, ensuring shifts run smoothly, safely, and efficiently.

The role requires a guest-focused leader with experience in hospitality or attractions, and availability for weekends, holidays, early mornings, and late nights.

Qualifications

• Experience leading teams in hospitality/attractions is preferred.
• Ability to clearly direct and support a team under pressure.
• Comfortable working in a fast-paced, guest-facing environment.

Responsibilities

• Lead by example and deliver warm, genuine hospitality.
• Assist with training and coaching team members across Rink operations.
• Support staff assignments, breaks, shift coverage, opening/closing, and daily operational readiness.
• Monitor guest flow, safety, cleanliness, capacity, and service standards.
• Provide direction and support to staff throughout the shift.
• Resolve routine guest and operational issues and elevate when appropriate.
• Communicate with the Manager on Duty and other team members.
• Step into hospitality, ticketing, access control, skate rentals, retail, photography, wayfinding, crowd management, and other Rink functions as needed.
• Anticipate needs and take initiative to keep operations running smoothly.

Skills

Lead / supervisory experience

Guest services

Effective communication

Problem solving

Flexibility

Weekend/holiday availability

Job description

SPS North America is seeking a reliable Shift Lead to support daily operations at The Rink at Rockefeller Center in New York City. This hands-on leadership role acts as on-shift resource for team members, ensuring shifts run smoothly, safely, and efficiently.

The role requires a guest-focused leader with experience in hospitality or attractions, and availability for weekends, holidays, early mornings, and late nights.