Shift Lead: Team Coach & Operations Leader

Insomnia Cookies; Birmingham (AL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Job summary

A popular cookie bakery in Birmingham is seeking a Shift Leader to manage daily operations while delivering outstanding customer service. The ideal applicant has experience in customer service, strong leadership skills, and the ability to motivate team members. This role offers flexible scheduling, competitive pay, and unique perks like free cookies and a fun workplace culture. Join a dynamic team and help lead operations at this exciting location.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to guests.
• Support store leadership and maintain operations during your shift.
• Prioritize and delegate tasks effectively to the Cookie Crew.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

Leadership

Detail-oriented

Ability to lift 40 lbs

Job description

A popular cookie bakery in Birmingham is seeking a Shift Leader to manage daily operations while delivering outstanding customer service. The ideal applicant has experience in customer service, strong leadership skills, and the ability to motivate team members. This role offers flexible scheduling, competitive pay, and unique perks like free cookies and a fun workplace culture. Join a dynamic team and help lead operations at this exciting location.