Shift Lead - Flexible Hours, Team Coach & Service

Insomnia Cookies; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible part‑time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with a growing company

Growth/promotion opportunities

Employee discount and FREE cookies

Job summary

A popular cookie bakery in Tampa is seeking a Shift Leader to enhance customer service and manage operations effectively. This full-time role requires at least 1 year of customer service experience along with strong leadership and communication skills. Responsibilities include supporting store operations, training staff, and ensuring a positive experience for guests. The company offers flexible part-time work schedules, paid time off, and employee discounts. Join a vibrant team dedicated to delivering delicious cookies and excellent service.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service to all guests.
• Support store leadership and maintain operations during shifts.
• Lead the cookie crew team to prioritize tasks.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management skills

Leadership abilities

Ability to lift up to 40 lbs

Job description

A popular cookie bakery in Tampa is seeking a Shift Leader to enhance customer service and manage operations effectively. This full-time role requires at least 1 year of customer service experience along with strong leadership and communication skills. Responsibilities include supporting store operations, training staff, and ensuring a positive experience for guests. The company offers flexible part-time work schedules, paid time off, and employee discounts. Join a vibrant team dedicated to delivering delicious cookies and excellent service.