Shift Lead: Store Leadership & Guest Experience

Hansen's IGA Market; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Hansens IGA Market is seeking a Shift Lead to support store operations, lead the team on shift, and ensure exceptional guest service. This role covers opening/closing duties, daily staffing coordination, and merchandising responsibilities.

The position emphasizes hands-on leadership, adherence to safety standards, and friendly customer engagement to promote the store’s culture and guest satisfaction.

Qualifications

• Must be 18 years or older.
• Experience in grocery or food handling preferred.
• Strong leadership and guest service orientation.
• Ability to work in a fast-paced environment.
• Knowledge of health, sanitation, and safety regulations.
• Proactive, reliable and able to train others.
• Proficient with basic computer tasks.

Responsibilities

• Serve customers throughout the store while modeling Hansens IGA Market culture and providing best in class customer service.
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.
• Manage all areas of the store, consistently leading by example and applying effective management techniques.
• Maintain store conditions including, but not limited to, ensuring perishables are full and fresh, proper sanitation standards, and overall organization and appearance of the store.
• Responsible for opening and closing duties of the store in absence of a Store Manager or Assistant Store Manager.
• Daily communication with departments to assess daily needs and production schedule.
• Assist within the departments that have the greatest need for that day and report staffing concerns to Store Manager or Assistant Store Manager.
• Delegate tasks and assist with training and coaching as needed.
• Assist with receiving and stocking daily deliveries as needed.
• Create attractive department displays and end caps based on specific sales for the week.
• Assist with ordering and inventory per the direction of the Store Manager or Assistant Store Manager.
• Assist with store promotional sales events as needed.
• Assist with the training and mentoring of new associates throughout the store.
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
• Assist with all other store duties as needed.

Skills

Customer service

Team leadership

Time management

Problem solving

Communication

Adaptability

Safety knowledge

Tools

Microsoft Office

Job description

Hansens IGA Market is seeking a Shift Lead to support store operations, lead the team on shift, and ensure exceptional guest service. This role covers opening/closing duties, daily staffing coordination, and merchandising responsibilities.

The position emphasizes hands-on leadership, adherence to safety standards, and friendly customer engagement to promote the store’s culture and guest satisfaction.