Shift Lead - Retail Store Ops & Customer Experience

Tailored Brands, Inc.; Richmond (VA); On-site; USD 20,457 - 26,601; Full time

Job summary

K&G Fashion Superstore is seeking a Retail Key Holder in Richmond, VA. You will partner with the Store Manager to coach the team, drive sales, and maintain daily store operations when on duty.

The role includes opening and closing the store and managing keys with a focus on a high-quality customer experience. The ideal candidate has at least 1 year in retail or sales, strong leadership and communication skills, and proficiency with POS systems and Microsoft Office.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong leadership and coaching abilities.
• Excellent written and verbal communication skills.
• Proficient with POS systems and Microsoft Office tools.
• Ability to train and develop store teams and manage performance.

Responsibilities

• Partner with Store Manager to lead sales, service, and operations when on duty.
• Open and close the store, manage keys, and ensure security.
• Coach and develop team to achieve sales targets and customer excellence.
• Create an inclusive, engaging environment and uphold brand standards.
• Utilize store reports to drive business decisions and outreach opportunities.

Skills

Retail experience

Leadership

Communication skills

Problem-solving

Technology proficiency

Tools

POS System

Microsoft Office

Video conferencing

Job description

K&G Fashion Superstore is seeking a Retail Key Holder in Richmond, VA. You will partner with the Store Manager to coach the team, drive sales, and maintain daily store operations when on duty.

The role includes opening and closing the store and managing keys with a focus on a high-quality customer experience. The ideal candidate has at least 1 year in retail or sales, strong leadership and communication skills, and proficiency with POS systems and Microsoft Office.