Shift Lead - Retail Ops, Customer Service & Training

LiveWell Homecare Agency, LLC; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discounts

Transportation assistance

Wellness resources

Job summary

LiveWell Homecare Agency, LLC in Chicago is seeking a Store Operations Supervisor to manage day-to-day store activities, open/close duties, process transactions, and coordinate vendor deliveries.

The role emphasizes delivering outstanding customer service, resolving issues, coaching staff, and handling administrative tasks like bookkeeping and system updates; evening and weekend availability is required.

Qualifications

• Minimum 1+ year of supervisory or retail key holder experience.
• Flexibility to work evenings and weekends.
• Knowledge of inventory control is preferred, with strong customer service and teamwork skills.
• Passing an online assessment is required.

Responsibilities

• Manage store operations, including opening and closing in the absence of management.
• Provide exceptional customer service by engaging with customers, resolving issues, and coaching team members.
• Process transactions, maintain pricing and signage standards, support team training, and complete administrative tasks such as bookkeeping and system updates.
• Act as liaison during management absence and address customer concerns or disciplinary issues.

Skills

Supervisory experience

Evenings & weekends

Inventory control

Customer service

Teamwork

Online assessment

Job description

LiveWell Homecare Agency, LLC in Chicago is seeking a Store Operations Supervisor to manage day-to-day store activities, open/close duties, process transactions, and coordinate vendor deliveries.

The role emphasizes delivering outstanding customer service, resolving issues, coaching staff, and handling administrative tasks like bookkeeping and system updates; evening and weekend availability is required.