Chino - Shift Lead

Angry Chickz; Chino (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Angry Chickz is seeking a Shift Lead to guide a team, ensure smooth operations, and deliver a high standard of customer service. You will oversee opening/closing tasks, mentor staff, and maintain cleanliness and safety standards.

The role requires flexibility for weekend/holiday shifts, strong communication, and a commitment to restaurant excellence. High school diploma is required, with experience in leadership within food service preferred.

Qualifications

• Proven leadership in a fast-paced food/service environment.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work varied shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Responsibilities

• Monitors team deployment as schedule dictates.
• Conducts shift walk-through and completes tasks to open, transition, and close the restaurant.
• Engages with guests to ensure service and enjoyment standards.
• Performs some food preparation or service tasks when necessary.
• Maintains restaurant cleanliness standards throughout shifts.
• Completes shift administration and banking tasks.
• Monitors food preparation methods, recipes, and portion sizes.
• Ensures compliance with health department regulations regarding cleanliness and temperature control.
• Ensures break and meal periods are observed as mandated.
• Addresses and resolves customer concerns or feedback professionally.
• Trains and guides new team members, setting expectations.

Skills

Leadership experience

Interpersonal skills

Under pressure

Shift flexibility

Customer service

Education

High school diploma

Job description

Your Role

As the Shift Lead at Angry Chickz, you're more than just an overseer; you're a guide, a mentor, and the anchor of the team. You'll ensure that operations run smoothly, customers are satisfied, and the team feels supported.

Essential Duties and Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Monitors Team deployment as schedule dictates.
• Conducts shift walk-through and completes all tasks required to open, transition, and close the restaurant
• Engages with all guests to ensure our service and enjoyment standards are delivered.
• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
• Ensure cleanliness standards are maintained throughout the restaurant
• Completes shift administration and banking tasks
• Monitor food preparation methods, recipes, and portion sizes.
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
• Ensures team members follow break and meal period schedules as mandated
• Address and resolve customer concerns or feedback in a professional and constructive manner.
• Train and guide new team members, setting the standard for what's expected.

Qualifications

• Proven experience in a leadership role, preferably in the food and service industry.
• Exceptional interpersonal and communication skills.
• Ability to handle high-pressure situations calmly and efficiently.
• Flexibility to work different shifts, including weekends and holidays.
• Commitment to upholding company standards and ensuring customer satisfaction.

Work Attire

Wear Angry Chickz uniform as well as non-slip shoes required by safety department.

Education/Experience

High school diploma or equivalent is required

Language Ability

Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.

Physical Demands

• While performing the duties of the job the shift lead is regularly required to stand and walk for extended periods of time and bend and twist at the waist
• Occasionally required to lift and carry up to 40 poundsUse of hands to grasp tools such as a knife, spatula, ladle, and other utensils to prepare food
• Repetitive hand use
• Reaching for items below waist level (retrieving food items from walk-in cooler or drawers), between waist and shoulder level (washing dishes, placing plates on shelf), and above shoulder (retrieving plates or containers from shelves)
• Exposure to extreme cold (walk-in cooler), extreme heat (stove, oven), moisture (water, steam, dishwasher), and dust, fumes, or chemicals (cleaning solutions)