Shift Lead - Quick-Service Ops & Guest Experience

Burger King; Donalsonville (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage*

Life and Accident Insurance*

Short/Long Term Disability*

On-demand Pay with Tapcheck

10 Days Paid Vacation*

Service Awards

401(k) Plan

Job summary

BURGER KING in Donalsonville, GA is seeking an Hourly Shift Coordinator to lead a shift focused on sales, profitability, guest service, and people. The HSC supports the RGM and AM in managing operations during assigned shifts and directly manages a shift of Team Members.

The role requires 18+ years of age, a high school diploma or GED, 1–2 years of quick-service experience, and availability for evenings, weekends, and holidays. Flexibility for longer or irregular shifts is needed.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick-service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers).
• Maintains inventory by performing Daily and Weekly inventory inspections.
• Receives inventory truck orders.
• Motivates Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the team’s capabilities and raise restaurant performance.
• Sets an example for Team Members by working hard to implement shift plans and drive operational results.
• Directs efficient, accurate preparation and sale of products for prompt delivery within established speed of service guidelines.
• Motivates Team Members during shift on each of the workstations.
• Reviews restaurant results to identify successes and areas for improvement.
• Ensures that the restaurant upholds operational and brand standards.
• Performs duties of the Team Member when necessary.

Skills

Guest service principles

Quick-service experience

Leadership

Cash handling

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guest service, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Requirements:

• Must be at least eighteen (18) years of age

• High School Diploma or GED required, 2 years of college preferred

• 1-2 years of previous quick-service restaurant experience

• Demonstrated understanding of guest service principles

• Available to work evenings, weekends, and holidays

• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities:

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)

• Maintains inventory by performing Daily and Weekly inventory inspections

• Receives inventory truck orders

• Motivates Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

• Provides coaching and feedback to Team Members to increase the team’s capabilities and raise restaurant performance

• Sets an example for Team Members by working hard to implement shift plans and drive operational results

• Directs efficient, accurate preparation and sale of products for prompt delivery within established speed of service guidelines

• Motivates Team Members during shift on each of the workstations

• Reviews restaurant results to identify successes and areas for improvement

• Ensures that the restaurant upholds operational and brand standards

*Performs duties of the Team Member when necessary

Benefits:

• Medical, Dental, and Vision Coverage*
• Life and Accident Insurance*
• Short/Long Term Disability*
• On-demand Pay with Tapcheck
• 10 Days Paid Vacation*
• Service Awards
• 401(k) Plan

*Eligible after 1 year of full-time employment

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.