Shift Lead PT - Milwaukee, WI

Clear Destination Inc.; Milwaukee (WI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Clear Destination Inc. is seeking a Shift Lead to direct daily store activities, manage cash, and ensure top-tier customer service in Milwaukee. You will open/close stores, supervise team members, resolve customer issues, and support health, safety, and sanitation programs.

Ideal candidates provide strong communication skills, basic math proficiency, and the ability to train others. English fluency and dependable work history are important; Spanish is a plus.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent required.
• Strong customer service and supervisory skills.
• Proficient in basic math; read, write and speak English.
• Ability to train others and provide direction during shifts.
• Ability to travel to multiple work locations.

Responsibilities

• Open and close the store according to established procedures.
• Direct and monitor day-to-day activities of full time/part time store team members in all departments.
• Communicate with customers in a friendly and courteous manner.
• Resolve customer complaints, including exchanges and refunds.
• Document complaints and take follow-up steps to correct the source of the complaint.
• Conduct front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards.
• Complete electronic store reports and report results to Store Manager.
• Perform cashier and stocking duties when necessary.
• Escalate employee issues to Store Manager or District Manager.
• Respond to vendors and manage deliveries.
• Stock inventory across departments and check dates on perishables.
• Ensure health and safety compliance in the store.
• Handle emergency management and evacuation procedures.
• Protect property, funds and merchandise; follow loss prevention procedures.
• Maintain store sanitation and cleanliness during shifts.
• Serve as first contact for media and regulatory visitors; refer to Store Manager.
• May participate in panel interviewing; no hiring decisions authority.
• Perform other duties including cross-department work.

Skills

supervisory experience

customer service

cash handling

basic math

english proficiency

communication skills

spanish knowledge (nice to have)

dress code compliance

Education

High School diploma or equivalent

Job description

Purpose

The Shift Lead directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Lead is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Lead assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Lead is responsible for excellent customer service. They accomplish all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description.

Responsibilities

• Responsible for opening and closing the store according to established procedures
• Directs and monitors the day-to-day activities of full time/part time store team members in all departments.
• Communicates with customers in a friendly and courteous manner
• Resolves customer complaints, including exchanges and refunds
• Documents complaints and takes follow-up steps to correct the source of the complaint
• Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards
• Completes electronic store reports and reports results to Store Manager
• Performs cashier and stocking duties when necessary
• Escalates employee issues, such as disciplinary actions, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager
• Responds promptly to vendors, including receiving loads / deliveries
• Stocks inventory within all departments including filling and culling produce, filling meat and checking dates as needed, filling milk and eggs
• Ensures the store is operating in compliance with company standards for health and safety
• Handles emergency management, such as evacuation procedures, appropriately
• Protects company property, funds and merchandise
• Ensures that loss prevention procedures are followed daily
• Responsible for store sanitation, cleaning throughout the shift
• Serves as first contact for media and regulatory visitors and refers contact to Store Manager
• May participate in the panel interviewing process, but does not have authority to make hiring decisions
• Performs other duties, including working in other departments, as assigned

About You

• Must be 18 years of age or older
• High School diploma or equivalent required
• Comprehensive product knowledge and the ability to train other team members
• Previous training / supervisory experience a plus
• Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management
• Proficiency in basic math skills required, including addition, subtraction, multiplication and division
• Must be able to read, write and speak in English
• Demonstrate effective oral and written communication, interpersonal skills
• Language proficiency in Spanish or other languages is a plus
• Must be dependable and flexible
• Ability to travel to multiple work locations
• Excellent customer service, teamwork and problem-solving skills
• Must adhere to uniform dress code

Physical Requirements

• Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs
• Must have the ability to stand, walk and / or move about for extended periods of time
• Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time
• Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks

Competencies

• Collaborates: Works cooperatively to achieve shared goals

• Action Oriented: Takes initiative to meet objectives
• Drives Results: Pushes self to achieve goals and results
• Communicates Effectively: Delivers clear messages and adapts communication to different situations and people

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