Shift Lead - Premium Popcorn Shop | Growth & Benefits

O'Hare Concessions; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive starting salary

Medical, dental and vision insurance

401K

Paid vacation

Quarterly bonus

Very happy and fun customers – totally

Positive and caring leadership team

Job summary

Garrett Popcorn Shops in Chicago is seeking a Shift Lead to oversee a team and ensure premier customer experiences. The role includes assigning tasks, supervising operations, and executing opening/closing procedures while maintaining brand standards.

The ideal candidate has 1–3 years of retail leadership, strong communication, and a proactive, customer-focused mindset. Weekend/evening/holiday availability is required, with a competitive hourly rate and a supportive leadership team.

Qualifications

• 1–3 years of retail management experience.
• Excellent interpersonal and communication skills.
• Natural leadership abilities.
• Ability to problem solve and multitask.
• Knowledge of health and food safety regulations.
• A commitment to excellent customer service and engagement.
• Available for weekend, evening, and holiday hours.
• Physical requirements include standing and lifting up to 50 pounds.

Responsibilities

• Assist in managing staff during shifts.
• Assign tasks to team members and supervise execution.
• Execute opening and closing procedures.
• Deescalate customer or team concerns with Shop Manager in the loop.
• Evaluate performance and provide training as necessary.
• Lead pre-shift and shop meetings on a consistent basis.
• Ensure brand standards and health and safety compliance.

Skills

Retail management

Interpersonal skills

Leadership

Problem solving

Multitasking

Food safety knowledge

Customer service

Job description

Garrett Popcorn Shops in Chicago is seeking a Shift Lead to oversee a team and ensure premier customer experiences. The role includes assigning tasks, supervising operations, and executing opening/closing procedures while maintaining brand standards.

The ideal candidate has 1–3 years of retail leadership, strong communication, and a proactive, customer-focused mindset. Weekend/evening/holiday availability is required, with a competitive hourly rate and a supportive leadership team.