Shift Lead Wingstop

Pilot Companies; Hudson Oaks (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Pilot Companies is seeking a Shift Lead in Hudson Oaks, Texas to manage customer transactions, oversee team performance, and ensure quality service. You will handle cash, assist in the kitchen, and maintain high standards of cleanliness and efficiency.

The role requires experience with POS systems, strong math skills, and the ability to resolve customer issues while supporting a fast-paced dining environment. Must contribute to a positive team culture and policy adherence.

Formación

• Experience with POS systems and cash registers.
• Solid math and multitasking abilities.
• Strong communication and customer service skills.

Responsabilidades

• Balance and assign cash registers.
• Perform daily inventory.
• Communicate effectively with guests and team.
• Process returns and refunds; resolve complaints.
• Encourage upselling and high-quality service.
• Maintain a clean, organized kitchen.
• Ensure all food is of top quality.
• Ensure staff complete their tasks.
• Meet Wingstop inspection standards and company policies.

Conocimientos

Cash handling

Math skills

Multitasking

Excellent communication

Customer service

Herramientas

POS systems

Descripción del empleo

We are looking for qualified and responsible Leads to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a cash register and can easily operate it. Along with being able to work the kitchen in a fast and efficient way. Their main responsibilities are making sure all transactions run smoothly, making sure guests get the best quality food and every customer is satisfied with the service. Ensuring all task are met on their shift. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Shift Lead:

• Balancing and assigning cash registers
• Daily inventory
• Good communications skills
• Processing returns and refunds and resolving customer complaints.
• Ensuring cashiers are Upselling and providing great customer service.
• Maintaining a sanitized and well-organized kitchen.
• Ensure all food is of the best quality.
• Making sure all employees are doing their assigned task.
• Make sure the store is up to Wingstop Inspections standards.
• Following all company policies.

Job Requirements:

• Experience with POS systems and cash registers
• Basic computer knowledge
• Ability to effectively resolve complaints.