Shift Lead (Palmdale, CA)

Wingmen V Llc; Palmdale (CA); On-site; USD 22,730 - 28,929; Full time

Job summary

Wingmen V Llc in Palmdale, CA is seeking a dedicated leader to support management and enhance customer service during peak periods. The ideal candidate will ensure smooth operations, train and coach team members, and handle guest complaints effectively.

Candidates must be at least 21 years old, hold a Wing Certified Trainer certification, and possess excellent communication skills. This role offers an opportunity to grow and take charge in a fast-paced environment, ensuring high guest satisfaction.

Qualifications

• Minimum 21 years of age.
• Knowledgeable about RAS procedures as defined by laws and policies.
• High degree of customer service.

Responsibilities

• Ensure 100% of table visits are performed.
• Lead and coach Team Member performance.
• Handle Guest complaints in the restaurant.
• Monitor food quality, labor, and safety throughout the shift.

Skills

Leadership and facilitation abilities

Knowledge of restaurant operations

Superior verbal communication

Conflict management skills

Basic mathematical skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Job Details

Job Location: 40155 10th Street West - Palmdale, CA 93551

Salary Range: $16.50 - $21.00 Hourly

Purpose

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid‑shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
  • Perform Heart of House Line Checks
  • Perform Bar Line Checks
  • Perform Daily QSC
  • Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
  • Conduct Team Member pre‑shift meetings
  • Perform figure eights during peak periods
  • Address Guest complaints in the restaurant
  • Assign cleaning duties to Team Members
  • Manage labor on the shift
  • Monitor Guest and Team Member safety and security
  • Monitor Responsible Alcohol Service

Other duties as assigned by supervisor

Qualifications / Knowledge and Skills

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events in order to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWW’s policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act

Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience

Size and Complexity

Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift. Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts. Ability to maintain a high degree of pace and intensity for an extended period of time.

Interaction

WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest. Maintain a positive work relationship with management to achieve results on a shift‑by‑shift basis.

External Relationships

WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value. Ability to interact and communicate with Guests to monitor their needs throughout the shift.

Education / Experience

Required: Minimum 21 years of age, Certification as a Wing Certified Trainer in at least one hourly position, Completion of Shift Leader certification.

Preferred: Prior experience managing others or two years of Buffalo Wild Wings experience.