Shift Lead (Petaluma, CA)

Anchor Point Management Group

Petaluma (CA)

On-site

USD 24,755 - 28,929

Full time

14 days+

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Job summary

Anchor Point Management Group is looking for a Shift Leader in Petaluma, California. This role involves supporting management during peak times and maintaining a high level of customer satisfaction.

The ideal candidate will possess strong leadership skills, be knowledgeable about restaurant operations, and be able to resolve Guest issues effectively. Responsibilities include supervising Team Members, managing labor, and ensuring food quality and safety.

This position also requires certification as a Wing Certified Trainer and a minimum age of 21, with prior experience preferred.

Responsibilities

Ensure 100% of table visits are performed and resolve Guest issues.
Lead and coach Team Members.
Manage labor on the shift.
Open and close the restaurant including paperwork.
Monitor food quality, labor, and safety.
Conduct Team Member pre-shift meetings.
Address Guest complaints.

Skills

Leadership and facilitation abilities

Knowledgeable in restaurant operations

Superior verbal communication

Ability to execute team objectives

Knowledge of food safety procedures

Basic mathematical skills

High degree of customer service

Conflict management skills

Education

Minimum 21 years of age

Certification as Wing Certified Trainer

Completion of Shift Leader certification

Job description

Job Details

Job Location: 401 Kenilworth Drive Suite 810 - Petaluma, CA 94952
Salary Range: $17.97 - $21.00 Hourly

Purpose: The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
Lead and coach Team Member performance
Positively impact the achievement of sales and profits in the restaurant
Help provide support and direction for the Front of House and Heart of House Teams Administrative
Open and close the restaurant, including all appropriate paperwork
Run a mid-shift
Perform shift change, including all appropriate paperwork
Break down cash drawers
Perform safe audits
Inspect credit cards
Complete Manager Absolutes
Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
Perform Server check-outs
Document shift highlights in the daily communication log Operational Readiness & Execution
Perform Heart of House Line Checks
Perform Bar Line Checks
Perform Daily QSC
Monitor food quality, labor, and safety throughout the shift
Receive food orders, ensure proper product, food quality, food safety, and proper storage
Receive liquor orders, ensure proper products and proper storage
Guest & Team Member Relations
Conduct Team Member pre-shift meetings
Perform figure eights during peak periods
Address Guest complaints in the restaurant
Assign cleaning duties to Team Members
Manage labor on the shift
Monitor Guest and Team Member safety and security
Monitor Responsible Alcohol Service
Other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Qualifications / Knowledge & Skills

Leadership and facilitation abilities with fellow Team Members and management
Knowledgeable in all functional areas of restaurant operations
Superior verbal communication and interpersonal skills
Ability to take and give direction, and execute team and company objectives
Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members
Knowledgeable of proper sanitation, food safety, and security procedures
Basic mathematical skills
Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
Knowledge of commonly ordered drinks and food items
High degree of customer service
Knowledge of Operations
Ability to resolve Guest issues
Knowledge of all menu and drink items to ensure quality and coach others
Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act

Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience.

Size and Complexity

Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift. Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts. Ability to maintain a high degree of pace and intensity for an extended period of time.

Interaction

WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest. Maintain a positive work relationship with management to achieve results on a shift-by-shift basis.

External Relationships

WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value. Ability to interact and communicate with Guests to monitor their needs throughout the shift.

Education / Experience

Required