Shift Lead: Lead a Fast-Paced Car Wash Team

Whistle Express Car Wash; Yorktown (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Whistle Express Car Wash is seeking aShift Lead to drive daily operations on-site, lead a fast-paced crew, and deliver exceptional guest experiences. You’ll own opening/closing, direct the team, and ensure safety and quality across the wash process.

The role emphasizes hands-on leadership, strong communication, and accountability in a physical outdoor environment, with a focus on guest satisfaction and operational excellence.

Qualifications

• Experience leading a team in a fast paced environment.
• Strong customer service orientation and clear communication.
• Ability to manage daily operations and safety on-site.

Responsibilities

• Greet customers and provide a positive experience.
• Answer questions about services, wash options, and memberships.
• Promote memberships and offerings to drive engagement and sales.
• Educate customers on wash packages and services.
• Observe interactions and give feedback to the team.
• Direct vehicles into the wash tunnel safely and position them correctly.
• Prepare vehicles for washing by removing obstacles and checking for loose items.
• Monitor equipment and report malfunctions.
• Enforce safety protocols to protect customers and staff.
• Assist team members in resolving operational issues quickly.
• Open and close procedures as a key holder.
• Lead shifts, providing direction in the absence of Site Leader.
• Delegate tasks to ensure smooth operations.
• Monitor performance and provide guidance to maintain operations.
• Escalate staff issues to leadership when needed.
• Inspect vehicles before and after wash for quality.
• Uphold Sparkle Assurance by checking for missed spots or streaks.
• Report equipment issues that affect wash quality.
• Provide guidance to maintain consistent wash quality.
• Continuously look for ways to improve processes to exceed expectations.

Skills

Leadership

Customer Service

Operations

Team Communication

Job description

Whistle Express Car Wash is seeking aShift Lead to drive daily operations on-site, lead a fast-paced crew, and deliver exceptional guest experiences. You’ll own opening/closing, direct the team, and ensure safety and quality across the wash process.

The role emphasizes hands-on leadership, strong communication, and accountability in a physical outdoor environment, with a focus on guest satisfaction and operational excellence.