Shift Lead: Own the Lot, Lead the Crew

Whistle Express Car Wash; Longview (TX); On-site; USD 18,000 - 23,000; Full time

Job summary

Whistle Express Car Wash is seeking a Shift Lead to set the standard on the lot, run shifts when on-site leadership is away, and own the pace of operations. This role balances customer engagement, safety, and team guidance in a fast, physical environment.

You will lead by example, delegate tasks, monitor performance, and escalate issues as needed to maintain high quality and guest satisfaction. This position demands outdoor work and a proactive attitude.

Qualifications

• Experience leading teams in fast-paced environments.
• Strong customer service and upsell skills.
• Ability to enforce safety protocols and drive quality.
• Willingness to work outdoors and at pace.

Responsibilities

• Greet customers and provide a positive experience.
• Educate customers on services and memberships; promote upsells.
• Lead shifts, delegate tasks, and support team in absence of leaders.
• Inspect vehicles for quality, identify issues, and feedback to team.
• Open and close site operations, ensuring accuracy and on-time procedures.

Skills

Team Leadership

Customer Engagement

Safety Protocols

Opening & Closing

Outdoor Work

Job description

Whistle Express Car Wash is seeking a Shift Lead to set the standard on the lot, run shifts when on-site leadership is away, and own the pace of operations. This role balances customer engagement, safety, and team guidance in a fast, physical environment.

You will lead by example, delegate tasks, monitor performance, and escalate issues as needed to maintain high quality and guest satisfaction. This position demands outdoor work and a proactive attitude.