Shift Lead - Outdoor Gear Retail

CSC Generation Enterprise; Palo Alto (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Backcountry is seeking a motivated Key Holder to support store operations in a fast-paced environment. You will help open/close the store, ensure security, and manage cash & card transactions with daily reconciliations.

You will maintain accurate inventory, assist customers with purchases and returns, and keep the store clean and inviting. Training of new team members and occasional evenings/weekends are required.

Qualifications

• Minimum 2 years of experience in retail sales or customer service.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Basic computer skills; experience with POS systems is a plus.

Responsibilities

• Assist the Store Manager in opening and closing the store.
• Ensure the store is properly secured and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliations.
• Maintain accurate inventory levels, conduct regular inventory audits, and report discrepancies.
• Provide excellent customer service and assist with purchases, inquiries, and returns/exchanges.
• Maintain a clean, organized store appearance.
• Train and mentor new team members.
• Perform other duties as assigned by the Store Manager.

Skills

Retail experience

Communication

Multi-tasking

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Backcountry is seeking a motivated Key Holder to support store operations in a fast-paced environment. You will help open/close the store, ensure security, and manage cash & card transactions with daily reconciliations.

You will maintain accurate inventory, assist customers with purchases and returns, and keep the store clean and inviting. Training of new team members and occasional evenings/weekends are required.