Retail Key Holder - Full Time (Backcountry)

CSC Generation Enterprise; Palo Alto (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Backcountry is seeking a motivated Key Holder to support store operations in a fast-paced environment. You will help open/close the store, ensure security, and manage cash & card transactions with daily reconciliations.

You will maintain accurate inventory, assist customers with purchases and returns, and keep the store clean and inviting. Training of new team members and occasional evenings/weekends are required.

Qualifications

• Minimum 2 years of experience in retail sales or customer service.
• Strong communication and interpersonal skills.
• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Basic computer skills; experience with POS systems is a plus.

Responsibilities

• Assist the Store Manager in opening and closing the store.
• Ensure the store is properly secured and alarm systems are functioning correctly.
• Manage cash and credit card transactions, and perform daily cash reconciliations.
• Maintain accurate inventory levels, conduct regular inventory audits, and report discrepancies.
• Provide excellent customer service and assist with purchases, inquiries, and returns/exchanges.
• Maintain a clean, organized store appearance.
• Train and mentor new team members.
• Perform other duties as assigned by the Store Manager.

Skills

Retail experience

Communication

Multi-tasking

Customer service

Cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

We are seeking a highly motivated and experienced Key Holder to join our team. The Key Holder will be responsible for managing the store during scheduled shifts, opening and closing the store, handling cash and credit card transactions, managing inventory, and providing excellent customer service to our valued customers.

What you get to do every day:

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized and attractive store appearance
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

What you bring to the role:

• High school diploma or equivalent
• Minimum of 2 years of experience in retail sales or customer service
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced and dynamic environment
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Basic computer skills, and experience with Point-of-Sale systems is a plus

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

$21 - $23.50 an hour

CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [email protected] .

Employment is contingent on a background check, including verification of prior employment dates.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.