Shift Lead - Outdoor Gear Customer Experience Leader

5.11 Tactical; Richfield (MN); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Sick time

Employer-paid basic life and AD&D

Job summary

5.11 Tactical is hiring a Sales Supervisor (Shift Lead) at our Mall of America store. You will partner with store leadership to create a high-energy environment, guide a team, and deliver an outstanding customer experience in a fast-paced setting.

You’ll help with merchandising, stock, and visuals while upholding standards for customer focus, compliance, and operational excellence. Growth opportunities abound.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Teamwork

Problem-solving

Enthusiasm

Sales orientation

Job description

5.11 Tactical is hiring a Sales Supervisor (Shift Lead) at our Mall of America store. You will partner with store leadership to create a high-energy environment, guide a team, and deliver an outstanding customer experience in a fast-paced setting.

You’ll help with merchandising, stock, and visuals while upholding standards for customer focus, compliance, and operational excellence. Growth opportunities abound.