Shift Lead - Operations, People & Customer Experience

O&M Taco Bell, LLC; Chicago (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

A local Taco Bell franchise in Chicago is seeking a motivated individual to support the Restaurant General Manager by ensuring excellent service and compliance with food safety standards. Ideal candidates will exhibit strong customer service skills, teamwork, and a positive attitude. Applicants must be at least 18 years old and able to fulfill physical duties related to the role. Flexible scheduling is typical, with an average of 30+ hours per week based on operational needs.

Qualifications

• Must be at least 18 years old.
• Able to do basic business math.
• Strong preference for internal promote from Hourly Champion position.

Responsibilities

• Executes the MIC Success Routine ensuring responsibilities are met.
• Resolves customer complaints quickly while maintaining positive relations.
• Provides regular feedback to the RGM on Team Members' performance.

Skills

Customer service

Team collaboration

Time management

Job description

A local Taco Bell franchise in Chicago is seeking a motivated individual to support the Restaurant General Manager by ensuring excellent service and compliance with food safety standards. Ideal candidates will exhibit strong customer service skills, teamwork, and a positive attitude. Applicants must be at least 18 years old and able to fulfill physical duties related to the role. Flexible scheduling is typical, with an average of 30+ hours per week based on operational needs.