Shift Lead (Marion, IN)

Anchor Point Management Group; Marion (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Anchor Point Management Group is seeking a dedicated individual to provide leadership and support in restaurant operations in Marion, Indiana. This role involves ensuring guest satisfaction, managing team performance, and upholding food safety standards.

The ideal candidate will be at least 21 years old, with certifications as a Wing Certified Trainer, and have experience in a leadership position. Strong communication and conflict management skills are essential.

Qualifications

• Leadership abilities with knowledge in restaurant operations.
• Ability to communicate effectively and work in a team.
• Knowledgeable of food safety, sanitation, and responsible alcohol service.

Responsibilities

• Ensure guest issues are resolved and lead team member performance.
• Open and close the restaurant, performing all paperwork.
• Monitor food quality and safety throughout the shift.

Skills

Leadership and facilitation abilities

Superior verbal communication skills

Knowledge of RAS

High level of customer service

Conflict management skills

Education

Minimum 21 years of age

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Job description

Overview

Job Location: 1129 N Baldwin Avenue Unit 3 - Marion, IN 46952

Salary Range: $15.00 - $21.00 Hourly

Purpose: The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform CVDs (Comps, Voids, and Discounts) and Pull Backs
• Perform Server check-outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
• Conduct Team Member pre-shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Qualifications

Note: No emojis or unicode symbols are used in this refined version.

• Leadership and facilitation abilities with fellow Team Members and management; knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures; basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW policy
• Knowledge of commonly ordered drinks and food items
• High level of customer service
• Knowledge of Operations; ability to resolve guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high emotional intelligence to recognize and solve problems

Education/Experience

• Required
• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification
• Preferred
• Pior experience managing others or two years of Buffalo Wild Wings experience