Shift Lead (Marion, IN)

Wingmen V Llc; Marion (IN); On-site; USD 20,664 - 28,929; Full time

Job summary

Wingmen V Llc in Marion, IN is hiring for a key role to support management operations and ensure a high level of guest satisfaction. The ideal candidate will lead and coach Team Members, monitor food quality and safety, and ensure operational readiness throughout shifts.

Applicants should have leadership abilities, strong communication skills, and at least one certification as a Wing Certified Trainer. This position requires a minimum age of 21 and a high level of customer service knowledge.

Qualifications

• Minimum 21 years of age.
• Certification as a Wing Certified Trainer in at least one hourly position.
• Completion of Shift Leader certification.

Responsibilities

• Ensure all Guest issues are resolved during the shift.
• Lead and coach Team Member performance.
• Monitor food quality and safety throughout the shift.
• Conduct Team Member pre-shift meetings.

Skills

Leadership and facilitation abilities

Superior verbal communication

Customer service

Knowledge of operations

Conflict management skills

Education

Certification as a Wing Certified Trainer

Completion of Shift Leader certification

Minimum 21 years of age

Job description

Overview

Job Location: 1129 N Baldwin Avenue Unit 3 - Marion, IN 46952

Salary Range: $15.00 - $21.00 Hourly

Purpose: The purpose of this position is to provide additional support to the management Team and allow for additional coverage during peak periods, or in the absence of a Manager.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform CVDs (Comps, Voids, and Discounts) and Pull Backs
• Perform Server check-outs
• Document shift highlights in the daily communication log
• Operational Readiness & Execution
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Guest & Team Member Relations
• Conduct Team Member pre-shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Qualifications

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• Leadership and facilitation abilities with fellow Team Members and management; knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures; basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW policy
• Knowledge of commonly ordered drinks and food items
• High level of customer service
• Knowledge of Operations; ability to resolve guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management skills, analytical skills, and high emotional intelligence to recognize and solve problems

Education/Experience

• Required
• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification
• Preferred
• Pior experience managing others or two years of Buffalo Wild Wings experience