Shift Lead (Crawfordsville, IN)

Wingmen V Llc; Crawfordsville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Buffalo Wild Wings in Crawfordsville, IN is seeking a Shift Leader to support the management team during peak periods and absences. You will oversee Front of House and Heart of House operations, coach Team Members, and ensure guest satisfaction through proactive service.

Responsibilities include opening/closing, supervising shift activities, monitoring food quality, safety, and labor, and addressing guest concerns while maintaining standards and procedures. Previous leadership at BWW a plus.

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management.
• Knowledgeable in all functional areas of restaurant operations.
• Superior verbal communication and interpersonal skills.
• Ability to take and give direction, and execute team and company objectives.
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members.
• Knowledgeable of proper sanitation, food safety, and security procedures.
• Basic mathematical skills.
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW’s policy and procedures.
• Knowledge of commonly ordered drinks and food items.
• High degree of customer service.
• Knowledge of Operations.
• Ability to resolve Guest issues.
• Knowledge of all menu and drink items to ensure quality and coach others.
• Conflict management, analytical, and high emotional intelligence skills to recognize and solve problems.

Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift and perform shift change, including all appropriate paperwork
• Monitor labor on the shift and break down cash drawers
• Perform safe audits and inspect credit cards
• Complete Manager Absolutes and handle CVDs
• Perform Server check-outs and document shift highlights
• Manage labor, safety, and security throughout the shift
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Other duties as assigned by supervisor

Skills

Leadership

Verbal communication

Guest issue resolution

Team coaching

Operations knowledge

Customer service

Conflict management

Emotional intelligence

Decision making

Safety compliance

Job description

PURPOSE

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

CORE JOB FUNCTIONS/RESPONSIBILITIES

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid-shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Conduct Team Member pre‑shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.

QUALIFICATIONS

• Leadership and facilitation abilities with fellow Team Members and management
• Knowledgeable in all functional areas of restaurant operations
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable about current marketing initiatives and upcoming events to inform guests and Team Members
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and BWW’s policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of Operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management, analytical, and high emotional intelligence skills to recognize and solve problems

EDUCATION / EXPERIENCE

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification
• Preferred: Prior experience managing others or two years of Buffalo Wild Wings experience