Shift Lead - Licensed Veterinary Technician (LVT)

Medical Management International, Inc.; Huntsville (AL); On-site; USD 32,277 - 46,617; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth) with company match

Paid Time Off and Holidays

Continuing Education Allowance

Three Free Optimum Wellness Plans for Pets

Job summary

VCA Inc. is seeking a Full-time Licensed Veterinary Technician Shift Lead in Huntsville, Alabama. You will play a crucial role in providing exceptional care while managing a team, fostering client relationships, and contributing to pet health.

The ideal candidate will possess a state-required Veterinary Technician Certification. The position offers competitive pay from $23.43 - $33.84 per hour, comprehensive benefits, and opportunities for professional development and training.

Qualifications

• Must be a licensed Veterinary Technician (CVT, RVT, LVT, or LVMT) based on state requirements.
• Demonstrated passion for pets and dedication to professional development.
• Ability to deliver outstanding experiences for clients and pets.

Responsibilities

• Actively recruit new clients and promote services.
• Ensure superior client care and maximum productivity.
• Monitor hospitalized or surgical pets and assist with procedures.
• Train new associates and manage medical records.

Skills

Veterinary Technician Certification or Licensure

Passion for pets

Client and pet experience delivery

Education

Certification based on state requirements

Job description

Location and Compensation

Full-time Licensed Veterinary Technician Shift Lead – Huntsville: 6275 University Dr NW #35, Huntsville, AL 35806. Pay range: $23.43 - $33.84 per hour, with specific rate and sign‑on bonus determined by experience, skill level, education, location and minimum wage laws. This posting will remain open for a minimum of two weeks from the posted date.

Job Summary

Banfield aspires to be a practice where we make a positive impact on pet health care. As a Banfield Georgia Licensed Veterinary Technician, you will work alongside experts, utilize veterinary knowledge, and have the opportunity to define a clear career path for continued growth and learning.

Responsibilities

• Actively recruit new clients by promoting hospital services, Optimum Wellness Plans, preventative care, and pet health needs.
• Manage routing of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Provide professional, efficient, and exceptional service at all times: welcoming clients, ensuring comfort, educating them about their pet's health.
• Perform or prepare procedures that do not require veterinarian assistance, complete preparatory work for other procedures, and monitor hospitalized or surgical pets.
• With approval from the supervising veterinarian, perform veterinary technician appointments under direction and supervision of a veterinarian and in compliance with state law.
• Assist incoming clients by completing required documentation, entering pet information and history in the computer, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, dispensing prescription items, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and using proper opening and closing procedures.
• Act as the extra eyes, ears, and hands for the veterinarian, ensuring best quality pet care and maximizing veterinarian productivity.
• Communicate with other associates to maintain patient flow and provide relevant information and history from clients while maintaining complete medical charts.
• Ensure the safety of pets, clients, and associates by utilizing safe restraining techniques and following standard protocols.
• Maintain clean, sterile, and organized treatment areas, exam rooms, and labs, and assist with surgery as applicable.
• Train and mentor new paraprofessional associates, conduct quality checks on medical records, medications, documentation, hospital cleanliness, and timeliness of doctor visits.
• Utilize technical skills within state practice acts regarding the duties of credentialed veterinary technicians and conduct administrative functions as necessary.

Leadership Responsibilities

• Assist the Practice Manager in developing an efficient, productive hospital team that delivers the highest quality care and service.
• Support hospital labor management and potentially assist in the selection, training, and day‑to‑day supervision of the paraprofessional team.
• Help create an environment where the team delivers quality, efficient, and effective veterinary care to pets.
• Provide effective communication between associates, clients, hospital leadership, and Central Team Support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Prepare the whole team on cases scheduled for the day and assist with any transfers of cases, including external referrals.
• Triage the treatment board and identify potential bottlenecks, formulating solutions to remove barriers in medical operations.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Address broken equipment issues and assist with inventory management and financial management.
• Conduct quality checks on medical records, medications, regulatory documentation, hospital cleanliness, and timeliness of doctors seeing exam room patients.

Requirements

• Veterinary Technician Certification or Licensure (CVT, RVT, LVT, or LVMT) based on state requirements.
• Demonstrated passion for pets, dedication, and a desire for professional development.
• Commitment to Banfield’s Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom.
• Ability to thrive on delivering outstanding client and pet experiences.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance.
• Generous Retirement Plans (401(k) and Roth) with company match.
• Student Debt Relief Program (for Full‑Time DVMs).
• Paid Time Off and Holidays.
• Top‑Tier Mental Health and Well‑being Resources.
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance.
• Company‑Paid Short‑ and Long‑Term Disability.
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA).
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance (Eligible Positions).
• Backup Child and Elder Care & Family Support Resources.
• Fertility and Family Building Support.
• Digital Exercise Therapy program.
• Voluntary Protection Benefits.
• Legal Plan.
• Identity Protection.
• Commuter Benefits.
• Three Free Optimum Wellness Plans for Pets.
• Exclusive Discounts on products and services.

Equal Opportunity Employer Statement

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state, and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS.