Shift Lead, Licensed Cosmetologist

Socotra, Inc.; Westport (CT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Lead, Licensed Cosmetologist to enhance guest experiences at their Hair Color Bar. This role combines leadership with hands-on service, ensuring quality and operational excellence while fostering team collaboration. As a key member of the team, you will develop your business acumen and management skills, preparing for future leadership opportunities. If you are passionate about beauty and customer service, this is a fantastic opportunity to grow in a supportive and innovative environment.

Benefits

Medical, Dental, Vision & FSA

Employee Assistance Program

Pre-tax Commuter Benefits

Life AD&D

Short & Long-term Disability

Pet Insurance

401k Plans

Paid Vacation Time

Paid Holidays

Qualifications

• Must hold an active cosmetology license in the state of application.
• 1+ year of experience as a colorist in a salon environment.

Responsibilities

• Lead by example to provide excellent guest experiences and support team operations.
• Contribute to achieving monthly sales goals and ensure operational standards.

Skills

Effective communication

Problem solving

People skills

Leadership

Customer service

Fluency in English

Education

Active cosmetology license

Tools

Point of sale systems

Job description

Shift Lead, Licensed Cosmetologist

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team. The Madison Reed Shift Lead follows the roadmap of success for their Hair Color Bar, supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar.

This role reports to the Manager, is full time and requires availability on weekends, holidays and other peak times based on business needs.

Responsibilities:

• Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
• Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
• Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
• Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
• Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members' ideas and insights through continuous coaching and feedback.
• Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
• Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
• Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
• Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
• Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
• Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.

Qualifications:

• Active cosmetology license in the state in which you are applying.
• 1+ year of experience as a colorist behind the chair within a salon environment.
• 1+ year of leadership experience in a customer facing environment.
• Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
• Comfortable operating point of sale systems.
• Fluency in English.

Benefits:

• Medical, Dental, Vision & FSA (FT only)
• Employee Assistance Program (FT and PT)
• Pre-tax Commuter (Parking & Transit) Basic (FT Only)
• Life AD&D (FT & PT)
• Short & Long-term Disability (FT & PT)
• Accident Insurance (FT only)
• Critical Illness Hospital (FT Only)
• Indemnity Paid (FT Only)
• Parental Leave* (FT Only - Dependent on Tenure and Position)
• Team Member Discount: Working Advantage (FT Only)
• Pet Insurance (FT & PT)
• One Medical Membership (FT & PT)
• The College Tuition Benefit (FT & PT)
• KinderCare Discount (FT & PT)
• 401k Plans (FT & PT)
• Paid Vacation Time (FT Only)
• Paid Holidays (FT & PT)

Madison Reed is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance. Madison Reed has a zero tolerance for discrimination, racism, xenophobia, homophobia or misogyny in any form in our workplace. We strive to create a workplace where everyone feels empowered to bring their full, authentic selves to work every day.

Where applicable we comply with the Fair Chance Ordinance, and we will consider employment for qualified applicants with arrest and conviction records. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the ordinance and state law. We value inclusion and access for all candidates, and we are pleased to provide reasonable accommodation as needed to complete the interview process. Please contact [e-mail] to make a reasonable accommodation request. Requests must be submitted prior to your scheduled interview.