Shift Lead -KFC-E143002

Orchard Group; Port Orchard (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with an employer match

Paid Training

Employee Meals

Job summary

A restaurant chain is looking to hire a Shift Leader in Port Orchard, WA. This role is responsible for leading operations during shifts, ensuring excellent customer service and food safety, while managing team performance. The ideal candidate should have strong interpersonal skills, the ability to lead in a fast-paced environment, and be available for flexible scheduling. The position offers a comprehensive benefits package and opportunities for career development.

Qualifications

• Ability to lead by example in a fast‑paced environment.
• Flexible availability, including nights, weekends, and holidays.
• Basic math and cash‑handling skills.
• Strong math and cash-handling abilities.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Lead assigned shifts to ensure smooth, efficient restaurant operations.
• Monitor speed of service, order accuracy, and product quality.
• Ensure compliance with food safety and health regulations.
• Maintain compliance with food safety and sanitation regulations.
• Complete shift checklists and handle deposits when applicable.
• Greet customers promptly and provide hospitable service.
• Address concerns quickly and professionally.
• Monitor dining areas for cleanliness and flow.
• Coach and motivate team members during shifts.
• Ensure uniforms and appearance standards are followed.
• Assist with staffing decisions based on needs.
• Provide real-time feedback to staff.
• Support training and cross-training.
• Ensure consistent guest interactions.
• Follow safety policies and report issues promptly.
• Maintain a safe working environment for staff and guests.
• Enforce company procedures and regulations.

Skills

Strong communication and interpersonal skills

Leadership and accountability

Problem‑solving and decision‑making

Time management and organization

Team development and coaching

Time management

Physical stamina

Flexibility

Job description

The Shift Leader is responsible for leading restaurant operations during assigned shifts, ensuring excellent customer service, food safety, team performance, and operational standards. The Shift Leader acts as the manager-on-duty when scheduled, supporting the Restaurant General Manager and Assistant Manager while developing team members and driving results.

Key Responsibilities

Operations & Execution

• Lead assigned shifts to ensure smooth, efficient restaurant operations
• Ensure all food is prepared, held, and served according to KFC standards
• Monitor speed of service, order accuracy, and product quality
• Ensure compliance with food safety, sanitation, and health regulations
• Complete shift checklists, cash handling, deposits (if applicable), and required paperwork

Customer Experience

• Ensure every customer is greeted promptly and served with hospitality
• Address customer concerns quickly and professionally
• Monitor dining room, drive‑thru, and front counter for cleanliness and flow
• Reinforce service standards and friendly interaction with every guest
• Lead, coach, and motivate team members during the shift
• Assign positions and adjust staffing based on business needs
• Provide real‑time coaching and feedback
• Ensure all team members follow uniform and appearance standards
• Support training of new hires and cross‑training of existing team members

People & Labor Management

• Execute break schedules and ensure proper coverage
• Support labor goals by managing productivity and positioning
• Communicate staffing or performance issues to management

Safety & Compliance

• Ensure a safe working environment for employees and guests
• Follow and enforce company policies and procedures
• Report incidents, equipment issues, or safety concerns promptly

Qualifications

• Strong communication and interpersonal skills
• Ability to lead by example in a fast‑paced environment
• Basic math and cash‑handling skills
• Ability to stand, walk, bend, and lift for extended periods
• Flexible availability, including nights, weekends, and holidays
• Leadership and accountability
• Problem‑solving and decision‑making
• Time management and organization
• Team development and coaching

Reports To

Benefits/Other Compensation

• Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account. (eligible to enroll after 60 days of hire)
• 401K ( up to 4% Employer Safe Harbor Match)
• Paid Flex Days.
• Paid Training
• Employee Meals

Additional Info

• You must be 18 years old
• Full-Time, Part-Time

Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.