Restaurant Manager

IHOP; Charlotte (NC); On-site; Full time

Benefits offered by this job

Competitive Pay

Bonus program

Health and dental

Paid Training

Real Advancement Opportunities

Job summary

A popular restaurant chain in Charlotte, NC is seeking a motivated Restaurant Manager to oversee the restaurant's operations. The role requires managing both front and back house activities, ensuring compliance with service standards, and addressing guest complaints in a timely manner. Candidates should have a high school diploma and basic computer skills, along with the ability to effectively communicate in English. This position offers competitive pay, bonuses, and opportunities for advancement.

Qualifications

• High school diploma or equivalent experience.
• Ability to speak and read English and interpret documents.
• Basic computer skills including Email, MS Excel, MS Word are a plus.

Responsibilities

• Manage operations in the front and back of the house.
• Handle guest complaints professionally and timely.
• Complete all required reports and paperwork accurately.

Skills

Ability to speak and read English

Basic computer skills including Email, MS Excel, MS Word

Education

High school diploma or equivalent experience

Job description

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests.
  Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time.
  Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits

• Competitive Pay
• Bonus program
• Health and dental
• Paid Training
• Real Advancement Opportunities

Requirements

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.