Shift Lead - Ice Cream Shop & Team Coach

molly moon's; Seattle (WA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer match

ORCA transit pass

Employee Assistance Program

Job summary

molly moon's in Seattle, WA is seeking a Shift Leader to guide each shift from the floor, coach teammates in real time, and partner with the Shop Manager to keep the shop running smoothly.

You’ll lead great shifts, ensure service flows, handle customer concerns with warmth, and foster a positive, collaborative team culture while delivering hospitality that makes every guest feel seen and welcomed.

Qualifications

• Experience leading a team in fast-paced, customer-facing environments.
• Strong communication and conflict-resolution skills.
• Availability for late nights, weekends, and peak summer months.

Responsibilities

• Lead Great Shifts: Open and close the shop with confidence; delegate tasks; keep service flowing smoothly; model hospitality.
• Support & Develop the Team: Coach teammates in real time with clear, supportive feedback; share updates with upcoming leads; foster a positive team culture.
• Keep the Shop Running Smoothly: Follow cash-handling and security procedures; operate POS; maintain cleanliness and food safety.

Skills

leadership

communication

team coaching

customer-facing

availability

Job description

molly moon's in Seattle, WA is seeking a Shift Leader to guide each shift from the floor, coach teammates in real time, and partner with the Shop Manager to keep the shop running smoothly.

You’ll lead great shifts, ensure service flows, handle customer concerns with warmth, and foster a positive, collaborative team culture while delivering hospitality that makes every guest feel seen and welcomed.