Shift Lead - Ice Cream & Guest Experience Champion

theglassjar; Santa Clara (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Tips

Opportunities for Advancement

Competitive Compensation

Discounts & Partnerships

CalSavers Retirement Savings Program

Company Outings & Events

Employee Referral Program

Medical, Dental, Vision Benefits

Flexible Schedule

Paid, Hands-On Training

Job summary

The Glass Jar (The Penny Ice Creamery & The Picnic Basket) is seeking a Shift Leader for its Palo Alto and Los Altos shops. You will scoop ice cream, craft sundaes and specialty drinks, and train in opening/closing duties while leading staff and ensuring top-notch service.

Role emphasizes fast-paced guest experience, quality control, and hospitality. Starting pay is competitive, with tips and room for advancement; benefits for full-time staff are included.

Qualifications

• Skills include critical thinking, problem-solving, prioritization, and leadership.
• Ability to work autonomously, and as a team player and leader.
• Ability to effectively communicate and work in a fast-paced environment.
• Skilled in attention to detail and follow-through.

Responsibilities

• Scoop ice cream and make sundaes, milkshakes, and other items.
• Train in opening and closing procedures.
• Lead staff and maintain shop presentation and hospitality.
• Ensure high standards of service and product quality.

Skills

Critical thinking

Problem-solving

Prioritization

Leadership

Team player

Communication

Attention to detail

Job description

The Glass Jar (The Penny Ice Creamery & The Picnic Basket) is seeking a Shift Leader for its Palo Alto and Los Altos shops. You will scoop ice cream, craft sundaes and specialty drinks, and train in opening/closing duties while leading staff and ensuring top-notch service.

Role emphasizes fast-paced guest experience, quality control, and hospitality. Starting pay is competitive, with tips and room for advancement; benefits for full-time staff are included.