Shift Lead, Humanoid Robot Operations (Swing)

figure.ai; Santa Clara (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Figure is seeking a Shift Coordinator to lead the Humanoid Robot Operations swing shift in Santa Clara, CA. This contract-to-hire role will direct the operator team, set priorities, and ensure robots run smoothly for real commercial use cases with limited engineering support.

You will own shift outcomes, report results, escalate to engineering via Jira, and participate in training before full-time onboarding.

Qualifications

• 3+ years in a leadership role (shift lead, supervisor, coordinator)
• Experience with robots or troubleshooting mechanical/electromechanical systems
• Excellent written and verbal communication; ability to report clearly and escalate to engineering teams

Responsibilities

• Lead, schedule, and direct the shift operator team, including robot and station assignments, coverage, and shift priorities.
• Own shift performance: robot uptime, task throughput, and on-time completion of the customer use case. Report results and misses at the end of every shift.
• Act as the first point of escalation for robot failures, safety concerns, and operational blockers. Triage quickly and decide whether to keep running, pivot, or stand down.
• Make sure every issue is tracked, documented, and escalated to the right engineering team in Jira, and hold the team to a high standard for ticket quality.
• Run structured shift handoffs with next shift leadership so nothing gets lost between teams.
• Coach operators in real time. Give direct feedback, support onboarding and training for new hires, and build a culture of accountability and continuous improvement.
• Spot recurring failures and process gaps, then drive fixes with engineering and operations leadership.
• Enforce all safety procedures for robot operation and model them yourself.
• Make sure work areas meet cleanliness and organization standards, and that the team follows equipment and robot maintenance procedures, including bring-up and shutdown.
• Step in hands-on and operate robots when the shift needs it.

Skills

Leadership experience

Clear communication

Decision making under pressure

Robotics familiarity

Jira familiarity

Shift coaching

Safety discipline

Tools

Jira

Job description

Figure is seeking a Shift Coordinator to lead the Humanoid Robot Operations swing shift in Santa Clara, CA. This contract-to-hire role will direct the operator team, set priorities, and ensure robots run smoothly for real commercial use cases with limited engineering support.

You will own shift outcomes, report results, escalate to engineering via Jira, and participate in training before full-time onboarding.