Shift Lead, Hospitality Supervisor — On-Site in Charlotte

Empire Pizza & Bar; Charlotte (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Empire Pizza & Bar in Charlotte, NC is seeking a dedicated Shift Lead to oversee day-to-day front-of-house operations on-site. You will coordinate staff, monitor service quality, and support opening and closing procedures.

You will handle cash and orders, resolve guest concerns promptly, train team members, and communicate staffing and inventory needs to management, promoting a positive, collaborative shift culture.

Qualifications

• Experience in restaurant or bar operations, including supervising shifts and coordinating staff.
• Strong customer service and communication skills, with the ability to address guest concerns and maintain a welcoming environment.
• Basic cash handling and POS system skills, with attention to accuracy and company procedures.

Responsibilities

• Oversee day-to-day front-of-house operations on-site and coordinate staff.
• Monitor service quality and assist with opening/closing procedures.
• Handle cash and order accuracy; resolve guest concerns in a timely manner.
• Train team members and communicate staffing and inventory needs to management.

Skills

Customer service

Front-of-house supervision

Cash handling

POS systems

Staff training

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

POS system

Job description

Empire Pizza & Bar in Charlotte, NC is seeking a dedicated Shift Lead to oversee day-to-day front-of-house operations on-site. You will coordinate staff, monitor service quality, and support opening and closing procedures.

You will handle cash and orders, resolve guest concerns promptly, train team members, and communicate staffing and inventory needs to management, promoting a positive, collaborative shift culture.