Shift Lead - Guest Experience & Team Ops (401k)

Firehouse Subs; Apple Valley (MN); On-site; USD 35,000 - 42,000; Part time

Benefits offered by this job

401k

Scholarships

Job summary

Firehouse Subs is seeking the next ROCK STAR to join our family. We have both full-time and part-time positions available in many locations. Shift leads are the face of Firehouse Subs and help drive the customer experience during scheduled shifts.

As part of the team, you assist the General Manager in store operations from 9 am to 9:30 pm, delegate tasks, and uphold store standards with integrity. We welcome motivated individuals who can greet customers, operate the register, and contribute to a

Qualifications

• Experience in customer service and teamwork.
• Basic computer skills and ability to operate a register.
• Flexibility to work part-time or full-time shifts.

Responsibilities

• Greet and thank every customer with a smile and eye contact.
• Deliver exceptional customer and store experience.
• Assist General Manager in executing store operations during shifts.
• Operate cash register and handle cash transactions per policy.
• Maintain cleanliness and safety within the store.

Skills

Customer service

Teamwork

Cash handling

Tools

Microsoft Office

POS / register

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs® Restaurant! Part-time positions are available in most locations. Shift leads must understand the importance of the customer experience and understand that they are the “Face” of Firehouse Sub’s.

This job contributes to Firehouse Sub's success by assisting the General Manager in executing store operations during scheduled shifts (between 9 am and 9:30 pm). This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Job Type: Full-time, Part-time

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shift
• 401k and scholarships available

Essential Functions include:

• Responsible for customer product and service standards

• Foster an environment of team work

• Responsible for delivering an exceptional customer and store experience

• Greet and thank every customer with a smile and eye contact

• Execute quality store operations

• Clean store, small wares, merchandise and physical plant as necessary

• Must be able to operate food preparation machinery

• Adhere to all food, safety and security guidelines

• Must be able to operate cash register and handle cash transactions while adhering to all cash handling policies

Firehouse Subs is a U.S.-based, fast casual restaurant chain founded in 1994 in Jacksonville, Florida by former firefighter brothers Chris Sorensen and Robin Sorensen. Firehouse Subs has opened over 1,180 restaurants in 46 states as well as Puerto Rico, Canada and non-traditional locations.