Shift Lead: Guest Experience & Quality Coach

Workstream; Owensboro (KY); On-site; USD 30,000 - 35,000; Full time

Job summary

A leading restaurant chain in Owensboro, Kentucky is seeking a Shift Lead to oversee quality and service standards while training staff. Responsibilities include interacting with customers to ensure satisfaction, managing daily operations, and maintaining food safety protocols. Ideal candidates should have restaurant experience and be able to lift heavy items. This position offers a supportive work environment focused on career advancement.

Qualifications

• 1-year restaurant experience or equivalent.
• Able to lift up to 50 pounds occasionally.
• Can execute all items on the readiness checklist.

Responsibilities

• Interact with and listen to customers attentively.
• Ensure shift execution and manage administrative responsibilities.
• Train new Associates to meet Donatos standards.
• Manage product quality, service, and prosperity within the restaurant.

Skills

Customer interaction

Team training

Food quality management

Cash control procedures

Service behavior execution

Job description

A leading restaurant chain in Owensboro, Kentucky is seeking a Shift Lead to oversee quality and service standards while training staff. Responsibilities include interacting with customers to ensure satisfaction, managing daily operations, and maintaining food safety protocols. Ideal candidates should have restaurant experience and be able to lift heavy items. This position offers a supportive work environment focused on career advancement.