Shift Lead & Guest Experience Champion

Workstream; Florida; On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Flexible scheduling

Closed Sundays

Scholarship opportunities

Learning from Leaders

Growth opportunities

Competitive pay

Job summary

Workstream in Florida is seeking a friendly, energetic Restaurant Team Member to support daily operations in a fast‑paced, high‑volume setting.

You will greet guests with a smile, respond promptly to needs, lead shifts when required, assist in training new hires, and be a positive role model for the team. Open and close shifts, count drawers, and maintain strong communication.

This position offers flexible scheduling, development opportunities, a supportive work environment, and competitive pay.

Qualifications

• Smile and greet guests warmly.
• Maintain eye contact with guests.
• Speak enthusiastically to guests.
• Create emotional connections with guests.
• Reliable transportation to work.
• Ability to work in a fast-paced environment.
• Strong people skills with a service mindset.
• Commitment to superior customer service.
• Ability to manage team member behavior and performance.
• Teamwork with shared ownership and responsibility.
• Shift lead/supervisor experience is a plus.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Offer immediate and respectful responses to guests' needs.
• Assist in training new hires, set the tone for a shift, and act as a role model for our team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, key holder.
• Count drawers and finalize day.
• Demonstrate excellent communication skills, both written and spoken.

Skills

Smile

Eye contact

Speak enthusiastically

Emotional connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Team management

Shift lead experience

Job description

Workstream in Florida is seeking a friendly, energetic Restaurant Team Member to support daily operations in a fast‑paced, high‑volume setting.

You will greet guests with a smile, respond promptly to needs, lead shifts when required, assist in training new hires, and be a positive role model for the team. Open and close shifts, count drawers, and maintain strong communication.

This position offers flexible scheduling, development opportunities, a supportive work environment, and competitive pay.