Shift Lead & Guest Experience Champion

Harri; City of Rome (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Subway is seeking a Supervisor to assist the Restaurant Manager and Assistant Manager. The role focuses on guest service, product preparation, and maintaining food safety standards while handling light paperwork.

Responsibilities include training new staff, inventory, cash handling, and ensuring compliance with health and sanitation guidelines. The position requires leading the team on shift and completing required coursework.

Qualifications

• Ability to understand and implement written and verbal instruction in English.
• Must be able to lift up to 30 pounds and stand for long periods.
• Experience in training staff and managing shift operations is preferred.

Responsibilities

• Training new staff
• Input Delivery into POS and reconciling to ensure correctly input into system
• Inventory
• Bank Deposits and Change
• Product Order
• Voids/Refunds if/when needed
• How to handle customer complaints
• Person-In-Charge when on shift
• Bi-weekly cleaning tasks
• Light paperwork duties
• Completes University of Subway courses as directed by the Restaurant Manager

Skills

Staff training

Customer service

POS/Cash handling

Food safety

Tools

POS system

Job description

Subway is seeking a Supervisor to assist the Restaurant Manager and Assistant Manager. The role focuses on guest service, product preparation, and maintaining food safety standards while handling light paperwork.

Responsibilities include training new staff, inventory, cash handling, and ensuring compliance with health and sanitation guidelines. The position requires leading the team on shift and completing required coursework.